Printing tool Download PDF


Vendor management
Risk management
Project management
Business requirements
Stakeholder management
People management

Work experience

Feb 2010Present

Senior Project Manager


Key responsibilities (in addition to those listed under Project Manager below)

  • Work with the Executive Manager to formulate and execute strategic changes at a department level
  • Work with the Executive Manager for department level financial reporting, including formulation of cost breakdown methods
  • Carry out all activities usually required by the Executive Manager in their absence
  • Provide mentoring support to project managers within my department

Key achievements

  • Designed, built and coordinated my department’s risk management framework. Oversaw Sarbanes-Oxley (SOX) testing, and was responsible for the design of other test frameworks to mitigate various business risks
  • Collaborated with the Executive Manager to devise and then execute structural changes within the department, including providing clear and concise communications regarding the changes
  • Designed and launched my department’s intranet site to allow business areas access to up to date project progress information at any time
  • Represented my line of business whilst working with IT and projectteams to implement a formal Systems Development Life Cycle methodology
  • Mentored and assisted with the development of three business analysts to become qualified and practicing project managers within the department
Dec 2006Feb 2010

Project Manager


Key responsibilities

  • Creating a high performance culture where team members hold themselves and each other accountable
  • Resource allocation and planning (including resources outside of my direct reporting line, e.g. programming and test resources
  • Effective relationship management with internal and external stakeholders to ensure the best possible results are achieved by the team
  • Formulate innovative solutions to various project risks or issues
  • Regular reporting of project status for my department
  • Presentation of educational material to my own and other teams
  • Prioritisation of various activities to ensure the best use of limited resources
  • Monitoring project progress against plan and implementing changes as required to ensure targets are met
  • Monitoring and quality control of all project related documents such as scopes, project plans, business requirements, test plans, budgets and project end reports
  • Recruitment of staff
  • Training of staff in project management methodology in accordance with the Project Management Body of Knowledge

Key achievements

  • During one particular financial year successfully managed multiple project teams to deliver annual statement communications in excess of 1.5 million items across two product administration systems and approximately 30 mailing sub streams
  • Successfully delivered a major restitution mailing which included the production and distribution of cover letters, Pay As You Go or Rollover Benefits Statement documents and, where applicable, cheque payments. This project had different requirements for each of the 20 mailing streams
  • Developed a strategy for a new data extraction method that delivered quality, risk, cost and time benefits
Nov 2003Nov 2006

Business Analyst


Key responsibilities

  • Project planning
  • Budget planning
  • Risk identification and management
  • Preparation of project documentation including Scope, Communications Plan, Risk Assessment, Business Requirements Documents, User Acceptance Testing and Project End Reports
  • Coordination of User Acceptance Testing
  • Analysis of business and legal documentation
  • Managing stakeholder engagement and input into project outcomes
  • Meeting agreed deadlines to provide the highest possible customer service

Key achievements

  • Successfully delivered annual statement communications to approximately 500,000 customers
  • Successfully managed both Business Analyst and Project Manager roles in the absence of my manager
  • Maintained project delivery milestones during a peak period whilst a vacant Business Analyst position was being recruited for


Mar 2004Nov 2005

Diploma of Project Management

University of New England