Economics-based Strategy consultant, and Operations and Performance improvement consultant. Manager with customer service, management, operations, and engineering from 11 years in the steel and manufacturing sectors. MBA from Kellogg.
Oct 2004 - Present
Galt and Company / Huron Consulting Group
Economics-based strategy consulting with multiple Fortune 500 companies. Also, Operational and Performance Improvement consulting in various industries and Higher Education.
Dec 2002 - Feb 2004
Inside Sales Manager
Responsible for staff of 20 inside sales direct reports (order entry to fulfillment). Included oversight of all customer service issues, ensurance of pricing accuracy, claim resolution, and training of staff. Worked with all support departments to facilitate timely shipment of product, ensured outside processing was seamless, and ensured prompt and accurate inquiry quotations. Worked closely with sister division in Brampton, Ontario.
Feb 1997 - Dec 2002
Quality Assurance Manager
Copperweld/Welded Tube Company of America
Member of executive leadership team reporting to the head of the division. Oversaw Q.A. Department responsible for all testing and dispositioning of product. Worked with purchasing to qualify new suppliers, utilize new grades of steel, and utilize off-prime product for cost savings. Had responsibilities in satellite facilities for the same. Handled all technical product claim responsibilities for both supplier and customer claims. Headed ISO registration process for manufacturing facility.
Apr 1994 - Feb 1997
Inland Steel Company
Various engineering assignments included: participation on a defect elimination team which ran experiments on multiple production lines; was support engineer for a flat roll steel processing line; was process engineer for a bar products inspection line in support of upstream process improvements; and supported Technical Services in the publishing of field product defect analysis and product metallurgical characterizations.
Jan 1993 - Apr 1994
Quality Control Manager
Developed procedures for ISO registration implementation for manufacturing elements of the business (slitting lines, embossing lines, and a cut-to-length line). Handled all customer and supplier rejections originating internally or via customer rejections.