Guest Services Executive
Crowne Plaza Dubai Deia
ü Attend the daily briefing and taking note of information passed and ensuring that our standard is maintained.
ü Answering all the calls within 3 rings by proper telephone etiquette.
ü Act as the 1st point of contact for all technical problems such as networks, hardware including the multi-function machines, laptop, computer, projectors, etc.
ü Update the any guest complains through guest complains form and follows up with the concern department as well as with the guest.
üTaking the message and Convoy in the guest room (message and fax) according to the procedure.
ü Handling call accounting system.
ü Handling the federal computer system (FCS).
ü To anticipate and meet the guests need and requests while ensuring complete guest satisfaction.
ü Offer consistent, professional, friendly, warm and engaging service.
ü Corporate with colleagues from all departments in particular accounting, and reservation.
ü Ensure that the guest service desk is manned operationally prepared and stocked at all times in order to be available for guests as a point of contact.
ü Maintain the privacy of all guests by ensuring that no details of the guest are disclosed.
ü Ensuring all the guests arrival and departures procedures are followed as laid in the guest service savvy.
ü Professionally and competently operates the telephone system in line with both operating and core standards.
ü Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
ü Assist the entire guest in a sincere and courteous manner, where ever possible going the extra miles to ensure guest satisfaction.