Director Technical Services
·Successfully led the development of multiple enterprise solutions utilizing Oracle & SQL Server.
·Demonstrated immediate effective results by leading the turn-around of a $20 million account by exceeding customer expectations and consistently delivering solutions on-time and within budget.
·Produced ROI effectiveness by developing business cases and proposals to generate new product offerings resulting in increased profit margins by 27% and grew revenue by 18% within 1 year.
·Utilized ITIL Service Management best practices to provide hosted services to support 99.99% SLA’s
·Strong interpersonal skills and demonstrated ability to elevate customer partnerships to provide value-added proactive strategic Marketing, analytical support & business advice to customer executives.
·Responsible for generating sales, writing proposals, SOWs & client presentations delivery.
·Managed database hosted solutions utilizing 45 servers and 4 SANs storing 36 terabytes of data.
·Nominated for “Rookie of the year” corporate award for multiple successes in making the company’s largest customer account “reference-able” during first year of employment