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Summary

In my current position as an IT Support Technician I am able to effectively provide comprehensive technical support and customer service to over 2500 employees at over 400 branches for a national electrical and lighting distributor. 

Work History

2014Present

IT Support Technician

City Electric Supply 
  • Configure Active Directory with Users, Groups, Computers. 
  • Improved Active Directory by organizing OU's with correct naming scheme and location
  • Create / Termainate  user email accounts nation wide
  • Conduct daily server checks with logs to ensure infrastructure availability is sound
  • Verify that Exchange Environment is sound by running PowerShell Script Daily
  • Maintain Data Center's physical servers,  SANs,  NAS, while checking for status light anomalies
  • Create new domains, add and remove user and group distribution mailboxes in Exchange management console
  • Configure new printers on server 2012  to be mapped on user PC's
  • Configure TCP-IP/ DHCP settings for local and server based computers
  • Repair/Image computer and laptops of different brands, MAC's included
  • Contact ISP companies for internal/external network related changes 
  • Lead Calls for customer support for hardware department
  • Wire office buildings and label/terminate T568B cat5 cables to patch panel
  • Troubleshoot network related issue on various platforms: windows XP, 7, 8, 10 remotely with customers nation wide
  • Configure shoretel VOIP phones for accounting and factories customers
  • Assist on special team projects: 1.2 million dollar company expansion project with Cisco devices; staged,configured,deployed over 400 Cisco devices to remote location
20112014

Logistic Manager

City Electric Supply / Tamlite USA
  • Shipped and received product for inventory and maintained a clean and organized warehouse, while  providing excellent customer 
  • Consolidated inventory once shipment is received
  • Manage temporary employees on a monthly basis 

Education

2015Present

Western Govern University 

Network Administration Emphasis

2013

Associates of Science

Indian River State

Information Technology