Wine retail, distribution professional and amateur photographer with substantial experience in customer service, area and project management. High premium on customer satisfaction, retention and ensuring customers receive the most positive experience. Interested in combining my wine career with my photography experience focusing on event, real estate and commercial photography.
Staff recruitment, supervision of 10-200 employees and independent contractors, working with budgets and deadlines, digital photography, post imaging software: Photoshop, Nik Software
Apr 2011 - Present
*Accomplishments:Assisted in 2nd quarter sales of $270,013, an increase of 2.4% over target.Assisted in 3rd quarter sales of $290,752, an increase of 1% over target.Responsible for researching, creating and maintaining tasting notes for all wines carried in the store. Helping guests explore and enjoy wine by offering wines from around the world by the glass, in tasting flights, and by the bottle for guests to take home or have shipped. Upsell and cross promote wines and related accessories to customers to help increase sales.
May 2011 - Nov 2011
Responsible for creating displays, stocking shelves, rotating wine and beer inventory and coordinating the weekly wine tastings. Assisted customers by recommending wine for their specific occasion.
Mar 2009 - Mar 2011
Assistant Office Manager
Accomplishments:* Saved $2,880 in the first year by creating a mailing list spreadsheet to help increase office operations efficiency.Create a daily spreadsheet of foreclosure listings from the postings in the Detroit Legal website and prepare them for mailing. Investigate advertising methods to promote the business and attract new clients. Responsible for returning all current client calls.
Aug 2003 - Sep 2008
Regional Distribution Manager
Worked with managers and regional managers to develop a logical delivery strategy to ensure the company’s core product is properly delivered in assigned markets. Developed a PowerPoint training presentation and personally conducted daily group training sessions for all temporary route drivers. Ensured all customer complaints were investigated and corrected.• Reduced 16% in operating expenses in a Seattle delivery project by hiring & training local independent contractors and importing qualified carriers from other regions for company’s key advertisers and customers.• Managed successful distribution of 1 million Seattle-area Yellow Book directories within 2.5 months using 300-400 temporary delivery drivers.• Managed 100% of 6 projects to successful completion in 2007 & 2008.• Created two-time saving Excel spreadsheets to assist managers, resulting in operations efficiency.Positions Held:• Regional Distribution Manager Seattle, WA 11/06-9/08• Distribution Manager Traverse City, MI 2/06-11/06• Associate Manager Southfield, MI 8/03-2/06
Apr 1990 - Jul 2002
Responsible for hiring, firing, training, motivating, scheduling, supervision and reviews. Solely accountable for all profit and loss. Analyzed market and buying patterns and adjusted the product mix and visual displays to target specified market. Implemented continuous improvement processes in the areas of sales, inventory, cash control and workforce management.• Oversaw day-to-day operations of a high volume store consistently designing and implementing performance strategies that resulted in store sales increases by 20%.• Honored with a “Most Improved Store” award.Positions Held:• Store Manager Commerce Township, MI 1997-2002• Assistant Manager Farmington Hills, MI 1995-1997• Second Assistant Manager Farmington, MI 1993-1995• Sales Associate Southfield, MI 1990-1993
Sep 1988 - Mar 1993
Bachelor of Fine & Performing & Communication Arts
Graduated with a 3.0 GPA
Music Director of the campus radio station, WAYN