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Leader passionate and successful atdeveloping new and existing markets and managing multiple business units into efficient, thriving and profitable sales teams.Possess the ability to translate corporate directives into strategic objectives with clear purpose and urgency.Able to develop and maintain business relationships with new and existing clients through exceptional customer service.Focused and determined to exceed business expectations and to discover innovative strategies to improve business growth.

Work experience

Mar 2008Feb 2009

Assistant Vice President, Assistant Risk Manager

Woodforest National Bank

¨Perform annual enterprise risk management for investigative/compliance audit categories and assist in development of annual rolling action plan

¨Stay abreast of new regulatory changes in accordance to regulatory agencies (OCC/OTS) for continuous improvement to existing programs

¨Continuous review of fraud cases and hotline/helpline matters for trends and patterns. Adjust communications and training program as required and as violations/losses occur.

¨Manage department projects and supervise investigations

¨Present monthly reporting of investigative team’s status and accomplishments to Sr. Risk Manager of Woodforest.

¨9 direct reports (3 fraud investigators, 4 ACH/wire transfer/identity theft/forgery investigators, 1 debit card investigator and two debit card support analysts) that exceeded expectations by limiting losses within 5% of projected losses for 2008

¨Oversight of monthly average of 100 client/internal investigations and oversight of 200 monthly helpline inquiries and documentation of guidance

¨Ensured that program meets expectations of Regulatory agency (OCC/OTS)

Dec 2006Mar 2008

Assistant Vice President, Regional Manager PA and N.E OH Regions

Woodforest National Bank

¨Possess entrepreneurial mentality

¨Hire, develop and coach management team and staffs for multiple business units

¨Hired approximately 155 direct reports (24 branch managers and branch staffs) and instilled passion for company and exceeded profit projections

¨Initiated a monthly communication/training and marketing campaign to surpass goals

¨Work with senior leadership to ensure tone at the top and work from the bottom up to ensure all employees are engaged in company’s strategic objectives

¨Host regularly scheduled events such as motivational conference calls and meetings to keep strategic objectives and sales goals at forefront of employee’s awareness

¨Set expectations for business units by providing expectations from day one

¨Routinely visit locations to ensure strategic, training and profit objectives are met

¨Prepare/report annual financials for each business unit and territory to Director of Retail Division and CEO

¨Implement business plan for each business unit and project sales and financial growth annually

Successfully projected income for region within 2% of corporate profit model

Oct 2000Dec 2006

Branch Manager

Woodforest National Bank

¨Manage day-to-day operations and all facets of branch banking

¨Hire, develop and coach 7 to 15 direct reports

¨Created annual business plan and marketing strategy to exceed strategic objectives

¨Focused on growing the business by educating, then empowering the staff to make solid

decisions and share the success of the business unit

¨Prepare/report annual financials, project sales and financial growth for the branch annually to

Director of Retail Division and CEO

¨Specialized in relocating to various struggling branches within the region and implementing a

Business Improvement Plan to exceed expectations within the allotted timeframe

¨Lead teams to experience in excess of 300% growth in profitability for each business unit

Mar 1996Aug 1998

Account Manager

Custom Registration, Inc.

¨Communicated directly with owner/CEO to launch successful event trade show registration business

¨Customized database and front end application for event registration for various trade shows

¨Developed and initiated sales campaign for lead retrieval product line for each client

¨Increased lead retrieval sales profitability by 400%

¨Created customized reporting on demand for client

¨Travel and manage registration process for each event


Sep 1993Dec 2001

Bachelor of Arts

University of North Texas


Computer proficient
  Computer proficient in Microsoft Office applications, Excel, Word, Power Point, Bankers Tool Box (BAM), Lexis Nexis (Accurint), ICMS and E-Vision