Assistant Vice President, Assistant Risk Manager
Woodforest National Bank
¨Perform annual enterprise risk management for investigative/compliance audit categories and assist in development of annual rolling action plan
¨Stay abreast of new regulatory changes in accordance to regulatory agencies (OCC/OTS) for continuous improvement to existing programs
¨Continuous review of fraud cases and hotline/helpline matters for trends and patterns. Adjust communications and training program as required and as violations/losses occur.
¨Manage department projects and supervise investigations
¨Present monthly reporting of investigative team’s status and accomplishments to Sr. Risk Manager of Woodforest.
¨9 direct reports (3 fraud investigators, 4 ACH/wire transfer/identity theft/forgery investigators, 1 debit card investigator and two debit card support analysts) that exceeded expectations by limiting losses within 5% of projected losses for 2008
¨Oversight of monthly average of 100 client/internal investigations and oversight of 200 monthly helpline inquiries and documentation of guidance
¨Ensured that program meets expectations of Regulatory agency (OCC/OTS)