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Blake Gindraux

Customer Service Manager

Professional Experience

May 2011Present

General Manager

1515 Restaurant and Lounge

  • Managed all areas of operations for business
  • Effectively executed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Facilities maintenance management;  including diagnosing and addressing any problems with the building and kitchen. 
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. 
  • Correctly calculated inventory and ordered appropriate supplies
  • Actively participated in ongoing customer service programs to build sales and rapport in the community
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
  • Developed and rolled out new policies
  • Hired and trained staff

Jul 2010Jun 2011

Account Service Representative

S & G Medical Billing and Management Service

  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Processed daily invoices and billed renewed invoices to clients.

Aug 2005Jul 2010


Shiro Restaurant and Lounge
  • Managed all restaurant operations 
  • Hands on experience in restaurant functions to ensure exceptional customer services
  • Lead a staff of 25 in providing quality service in terms of order accuracy and time management with smooth coordination between the back-end and front-end activities
  • Interviewed, hired and trained personnel to work in a restaurant environment
  • Ensured smooth coordination between the back-end and front-end activities
  • Managed inventory and stocks and supplies
  • Managed customer complaints and queries


MS Windows and Mac OS proficient
Exceptional communication and interpersonal abilities
Efficient multi-tasker
Strong customer-facing skills
Basic Spanish
Trained conflict mediator


Aug 2001Dec 2003

Liberal Arts

Santa Monica City College
Aug 1995Jun 1999

High School Diploma


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