Nawaz Ali

  • Greater New York City Area, US
Nawaz Ali

Tier-2 Technical Support Analyst 

Summary

   To obtain a position where I can combine the skills that I have obtained in Networking and Security as well as systems support with my growing knowledge in Computer & Information Security and interconnect these skills in any environment. As a successful support analyst with 5yrs experience, I am confident that I would excel and make numerous contributions in our company’s success.

Education

Education
Mar 2009 - Oct 2011

Associates degree

Lincoln Technical Institue

Networking Communications and Information Systems Certified

 Excellent Attendance with an average of 3.8 GPA

Graduated with a Diploma/ Dean’s List In Networking Communications and Information Systems

Completed an intensive 900hr program of hands-on and classroom instruction with focus on Networking, Security and Technical Support on desktop and laptop computers.

Work History

Work History

Oct 2011 - Present

Tier-2 Technical Support Analyst

Associated Press
Networking Communications and Information Systems Certified
Jan 2005 - Oct 2011

Graphic Design/Press Operator

PaperMart Inc
  • meeting clients or account managers to discuss the business objectives and requirements of the job;
  • estimating the time required to complete the work and providing quotes for clients;
  • developing design briefs that suit the client's purpose;
  • thinking creatively to produce new ideas and concepts and developing interactive design;
  • using innovation to redefine a design brief within the constraints of cost and time;
  • presenting finalised ideas and concepts to clients or account managers;

Certifications

Certifications

A+ Networking+ Security+

CompTia 

Currently pursuing Linux Essentials, ACMT, MCSA/MCSE, CISSP certifications.


Skills

Skills

Software
                                    Active Directory, Symantec Management Console, MDM AirWatch Portal, Active Role Server, Microsoft Exchange MS Office2010, SharePoint, Citrix Service Alliance, Microsoft Office Communicator, Microsoft Office Communicator Server 2007 R2 Group Chat, Microsoft Word, Excel, PowerPoint, SapGui, Factset, Newsminder, ENPS, Concur, Elvis, Reporters Work Bench, Vote Tracker, Hyperion, Epix, Juniper Networks, AP Exchange, AP Archive, AP Images, AP VideoHub, ScheduAll, Axapta

Ticketing

  • Altiris Ticketing System, Easy Vista Ticketing System, Citrix XenApp/Service Alliance
  • Track equipment installation/removal records via Citrix XenApp/ Service Alliance

  • Provide Support for over 2000 Clients Globally
  • Experienced in creating accounts in different OUs in Active Directory and assigning the appropriate permissions
  • Experienced Installing Windows 7 on MAC OS X with Virtual Box
  • Experience working Offsite, worked at Super-Bowl Event, General Assembly of United Nations, Elections at Police Plaza
  • Provides second level support to troubleshoot and resolve issues involving items such as Desktops, Laptops, iPhones, iPads, Tablets, Servers, Demodulators, Printers, Scanners, TV’s Peripherals
  • Provide support for networking, security, management, set-up and trouble- shooting PC and Mac machine
  • Proficient in Networking concepts including Lan, Wans, Protocols, Topologies, Transmission Media, Security and TCP/IP protocol suites
  • Experience in installation, configuration and management of Microsoft windows 7, Windows 2008 Server and windows 2008 Active Directory component
  • Experience in the management of group policies and administrating DNS, DHCP, Remote Access, Network Protocols, IP Routing and Wins
  • Provide support in the operation and management of Windows desktops/laptops and all Apple products including laptops, desktops and iOS mobile devices
  • Manage various types of medium-to-complex project initiatives, upgrades and maintenance activities
  • Monitor our support call queue for new support calls and respond accordingly
  • Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately
  • Develop utilities to streamline standards and deployments methodologies
  • Work with external vendors to resolve hardware and software issues, Configure PC’s for new hires
  • Development and deployment of unattended operating system installations for workstations/desktops/laptops and all Apple products including desktops, laptops and iOS mobile phones
  • Provide support in the operation and management of Windows desktops/laptops and all Apple products including laptops, desktops and iOS mobile devices
  • Manage various types of medium-to-complex project initiatives, upgrades and maintenance activities
  • Monitor our support call queue for new support calls and respond accordingly
  • Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately
  • Develop utilities to streamline standards and deployments methodologies
  • Provide support for printing equipment/copier/cameras/ etc.
  • Monitor our support call queue for new support calls and respond accordingly
  • Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately
  • Develop utilities to streamline standards and deployments methodologies
  • Provides first and second level support to troubleshoot and resolve issues involving items such as Desktops, Laptops, iPhones, iPads, Tablets, Servers, Demodulators, Printers, Scanners, TV’s Peripherals
  • Provide support for networking, security, management, set-up and trouble- shooting PC and Mac machine
  • Proficient in Networking concepts including Lan, Wans, Protocols, Topologies, Transmission Media, Security and TCP/IP protocol suites
  • Work with external vendors to resolve hardware and software issues, Configure PC’s for new hires

Non-Technical Requirements

  • Exceptional customer service skills.
  • Effectively communicate both verbally and in written form to all levels of firm staff.
  • Ability to work collectively with Team supervisors and peers on projects.
  • Capable of working independently and manage multiple tasks simultaneously.
  • Maintain an organized and efficient work area, including maintenance of supplies and equipment.
  • Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices.
  • Maintain a professional manner and appearance in the workplace.
  • Demonstrate integrity at all times both in and outside the workplace.
  • Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information. 
  • Occasionally travel to other office locations.