As at teller, I am in charge of performing bank transactions for Wells Fargo. During the bank transaction, I profile the customer to make sure they are in the right bank accounts or if they have any offers available for them. Also for non-customers that come into the bank, I talk to them about different products or services that Wells Fargo has to offer. Before hitting the "sales floor" I participated in a product knowledge week long training class which taught me all of the products and services. I also participated in a week long sales and service training class which taught me key words to use when describing a product and how to interact with different types of people.