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B. Jill Joiner

Metrics Improvement • Performance Enhancement • Talent Enrichment • Employee Best Practices • Executive & Management Coaching • Recognized Authority • Impeccable Work Ethic

Work experience


Organizational Development Facilitator

Shook, Hardy & Bacon, LLP

Designed numerous classes on Generation Differences, Career Enrichment, Emotional           Intelligence, Crucial Conversations, Stress Management, Interview Training, Regulatory           Training, and Employee Engagement.

►Built “Art of Kindness” class to address team dynamics, conflict management,                            communication, and create a respectful environment out of a dysfunctional one,                        resulting in real change and a productive workforce.

►Consistently makes significant improvements to multiple areas of focus, including                       Executive Leadership, Professional Development, Strategy, Customer Experience,                       Marketing and HR/Hiring. 

►Presents to internal groups and leading professional audiences up to 600 people.

►Responsible for training of an Electronic Records Management program at 12 locations,           including 2 internationally, which slashed offsite storage retrieval by 47% and reduced       supply costs by 11%.

►Successfully resolved a serious 4 year employee conflict within 2 weeks.

►Conducts leadership coaching that has resulted in 10% of participants receiving                         promotions or better opportunities.


Senior Trainer

The Federal Reserve Bank of Kansas City

►Experience, flexibility and adaptability ensured the highest quality training and coaching        with little or no preparation.

►Initiated curriculum for Customer Service Professional (CSP) programs, expanding                      certification by 30%.

►Created "The Breakfast of Champions" program on effective leadership.

►Authored a diversity training program, resulting in company's first 2 African-American                women promoted to executive floor.

►Onboarding Initiatives skyrocketed employee retention, while slashing attrition.

►Highly productive: taught 46 classes in 12 months and expanded employee training                 participation by 35%.


Corporate Trainer

Garmin International

Hired as 1st and only trainer by an industry leader to start corporate training department       for 3,000 employees in 9 locations, including a leadership training program for 300                   managers.

►Consistently made significant improvements to multiple areas of focus, including                         Executive Leadership, Professional Development, Strategy, Customer Experience,                       Marketing and HR/Hiring.

►Built and implemented new-hire orientation for 1,000 FTEs in 15 months. Partnered with      marketing department to produce a Corporate Training Video for North American                        associates.

►Conducted all regulatory training (anti-harassment, safety & security, insider trading) for           all North America locations, many programs still in use today.


Office Manager/Training Specialist

Pioneer Financial Services

As office manager, led a team of 5 direct reports and managed an annual budget of $250K.

►Developed a 4-day leadership development program called "BEST Practices" for all new       employees and managers across 27 locations.

►Created program for recognizing employee commitment, driving a 27% increase in                   employee engagement.


Human Resource Manager


Managed HR operations at both Kansas City and St. Louis branches. Responsible for administration of orientations, payroll paperwork, compensation & benefits, EEO, immigration, employee issues, etc.


Human Resource Assistant

Embassy Suites Hotel

Responsible for new hire onboarding and paperwork.  Submitted payroll for 300 local employees.

►Leadership experience of over 60 direct reports.


Dec 2012

M.S. in Organizational Development, 2012

Avila University
May 1997

M.S. in Counseling, 1997

Pittsburg State University

B.S. in Psychology

Pittsburg State University