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Highlights

  • Experienced insurance agent with close to 5 years of recent sales experience, and past experiences in supervisory and administrative roles.
  • Currently licensed in 48 states and experienced with many personal lines such as Auto, Homeowners, Renters and Umbrella.
  • Closed on over $2.5 million worth of premium across 4+ years of business with Farmers with above-average conversion rates.

Work experience

Jun 2013Current

Insurance Sales Agent

Farmers Insurance
  • Licensed to sell Auto, Homeowners, Renters and Umbrella Personal Lines of business.
  • Respond to all customer inquiries and requests with a high level of customer service via phone and email
  • Exceed sales goals for volume of quality new business as required by company guidelines
  • Ensure that insurance applications are submitted in accordance with agency policies and procedures with efficiency, quality and accuracy; with supporting documents and forms
  • Advise prospective new customers and policyholders on insurance coverage that meets their needs as well as recommending other possible insurance options
  • Develop and maintain business relationships
  • Participate in various incentive programs and contests designed to drive sales and exceed production goals
Dec 2010May 2013

Operations Supervisor

World Travel Holdings

  • Provide agent support (through phone, email and chat) for cruise bookings made and serviced through Sabre.
  • Respond to customers' escalations and issues with business sales and bookings; seek internal solutions for problems.
  • Communicate with vendors to negotiate, monetary or other discrepancies, when applicable.
  • Train, motivate and mentor fellow team members
  • Ensuring appropriate staffing levels

Jun 2010Dec 2010

Group Accounts Financial Coordinator

World Travel Holdings
  • Reconcile cabins/rooms based on comparison of received payments against Cruise line records of payment.
  • Communicate with vendors to reduce groups to sailing size, accounting for all unpaid space.
Dec 2008Jun 2010

Blended Cruise Sales/Service Representative

World Travel Holdings
  • Handle cruise sales and service calls off of phone queue for routed programs such as Priceline, Orbitz, American Airlines, and Hilton and Marriot hotel brands.
  • Communicate with cruise vendors to facilitate the best experience possible, placing considerations on attention to detail and specific needs.
  • Develop single-call relationships with clients and follow up on leads.

Education

20042008

English

Florida State University