Brenner Gagne

  • Orlando US-FL
Brenner Gagne

Work History

Work History
Dec 2010 - May 2013

Operations Supervisor

World Travel Holdings
  • Provide agent support (through phone, email and chat) for cruise bookings made and serviced through Sabre.
  • Respond to customers' escalations and issues with business sales and bookings; seek internal solutions for problems.
  • Communicate with vendors to negotiate, monetary or other discrepancies, when applicable.
  • Train, motivate and mentor fellow team members
  • Ensuring appropriate staffing levels
Jun 2010 - Dec 2010

Group Accounts Financial Coordinator

World Travel Holdings
  • Reconcile cabins/rooms based on comparison of received payments against Cruise line records of payment.
  • Communicate with vendors to reduce groups to sailing size, accounting for all unpaid space.
Dec 2008 - Jun 2010

Customer Service Representative

World Travel Holdings
  • Handle cruise sales and service calls off of phone queue for routed programs such as Priceline, Orbitz, American Airlines, and Hilton and Marriot hotel brands.
  • Communicate with cruise vendors to facilitate the best experience possible, placing considerations on attention to detail and specific needs.
  • Develop single-call relationships with clients and follow up on leads.
Aug 2004 - May 2008

Attraction Supervisor

Universal Studios

Seasonal

  • Budgeting and scheduling for the week
  • Calculating hours worked for staff
  • Meet daily attraction budgets and correct any errors throughout the day.
  • Also responded to in-park customer inquiries and tended to medical situations in conjunction with the onsite medical staff.

Education

Education

English

Florida State University