vA proactive leader and planner with more than a decade of expertise in strategic planning, market plan execution, account management with skills in P&L management, competitor and market analysis, staffing, management reorganization and targeted marketing, Strategic Planning, Business Development, Operations, Hospital Administration, Client Servicing & Team Management
vDemonstrated business acumen in leading and managing the operations, effectively discharging the functions and achieving higher rate of organic growth.
vExtensive experience in conceptualizing and implementing SOP’s, process improvement, resource allocation, costing and utilization in hospital operations.
vExperience in implementation of marketing/ sales promotion plans for business generation. Recognized as Quality Accreditation Specialist. Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of targets.
vProven track record of standardizing services as per ISO, CRISIL & ICRA norms.
vWell versed with NABH and NABL standards.
vPlayed a pivotal role in liaising with various TPA s such as the Paramount health care services, Max New York Health Insurance Ltd., Medsaves Ltd. to cater the medical insurance needs of their clients.
vRelationship management with patients and have the ability to respond to patient’s needs. Possess skills such as diagnostic/ decision-making/ problem-solving/ communication and people skills.
vExcellent relationship management with various key clients, thereby ensuring profitability.
Mar 2009 - Present
Deux Project Limited
vFunctioned as In charge of projects and expansion through joint venture, alliances franchisees and fully owned facilities.
v In charge of overall administration of the centre from the inception of the establishment.
vFramed & implemented policies and procedures for all departments.
vSystemised and implemented software and office automation.
vManaged and developed complete spectrum of HR services, processes and programmes, employee relations, compensation and benefits performance management development plan.
vInvolved in advanced laboratory development and systemization.
vCreated Service Rules and management.
vProvided better service support from equipment suppliers and reduced down time by 60%.
vDesigned, planned & introduced new systems of operational activities in clinical laboratories, which reduced downtime of lab equipment by100%.
vEnsured better equipment management by developing ‘in-house’ biomedical engineering department & coordinated with suppliers.
vEnhanced operational efficiency by better management, duty roaster, reduced reagents wastages.
Nov 2007 - Feb 2009
DIRECTOR - HOSPITAL ADMINISTRATION
vExpanded the green field project of the hospital.
vSystemised & streamlined all departmental policies and procedures.
vWell versed application of clinical protocols, surgical protocols, operation protocols.
vEstablished various speciality and super speciality departments.
vInvolved in bio medical instrumentation conceptualisation.
vCreated websites and brochures.
vExpanded & diversified rural and community out reach programme.
vSystemised software for all departments.
vAchieved a good vendor – vendee relationship.
vImplemented the concept of “Hub & Spoke Model” in eye care services.
vManaged and developed a full spectrum of HR processes & programs encompassing employee relation, learning and development, compensation & benefits, performance management, development plan.
vEstablished new departments and outsourcing of consultants in the areas of Oncology, Urology, Cardiology & Gastroenterology.
vConceptualised & organised dedicated Marketing department for promotion of hospital services.
vDemonstrated excellence in making turnover hike of 70% in 2 months and revenue hike by 700% in 6 months
Apr 2007 - Oct 2007
VASAN EYE HOSPITAL
vExecuted & handled operations of the hospital by proper reporting through department heads.
v Involved in planning expansion of the facility & setting up satellite centres in other neighbouring towns of Madurai.
vLiaison with Media, Bureaucrats & voluntary organisations for social image building of the hospital.
v Streamlined efforts for positioning the Company as ‘National Player’ in healthcare.
vAchieved an annual turnover target of 4 Crores.
v Functioned as process leader for the development of ISO standards, NABL and NABH.
vDelivered Special performance in the anniversary functions of the hospital and conducted different Management shows and seminars.
May 2000 - Jun 2001
The Core Concepts of Marketing Management
1996 - 1998
Madurai Kamaraj University
1995 - 1996
The transformation moment of my life to know the Social History of England and History of English Language
Jun 1992 - May 1995