Summary

Director of Operations for a small non-profit organization.

Work History

Work History
Mar 2004 - Present

Co-owner, Account Manager

Forest Island, LLC
  • Design and development, structure, artwork, design elements of internet websites for a variety of clients.
  • Research, design, develop, and implement all creative and programming solutions.Maintain and update websites for current clients.
  • Create, update and maintain multiple web sites; collaborate with content providers
  • Oversee and drive day-to-day website operations; creating processes for posting content to thewebsite; ensuring web site quality, performance and reliability.
  • Ability to work under pressure, and to consistently deliver projects on-time
Jun 1994 - Mar 2004

Director of Retail Operations

http://www.timewarner.com
  • Conceptualized and drove successful strategies for innovative and operationally sound direct-to-consumer retail channels and / or in-store displays / boutique departments to support the installation of high speed cable installations at major retailers.
  • Created and implemented first structured training program for sales staff, including modules on customer focus, cultivating customer relationships, generating trust and closing.
  • Managed 3-hour management orientation program for retail partners which included Best Buy, Circuit City and Frys retail chains.
  • Managed aesthetic appeal of all partnership venues.

Education

Education
Sep 1991 - May 1994

Associates Degree

Butler Business School