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To obtain a position as a customer care position utizliing my customer service skills.

Work experience

Mar 2009Present


Thurber Village Market
Apr 2008Aug 2008

CSA Agent

Verizon Fios/Teleperformance USA
  • Responsible for all customer inquiries and questions
  • Dealt with customer service by inbound and outbound calls
  • Provided excellent customer service at all times
  • Worked with confidential customer information
  • Helped customers to resolve issues on first call
  • Helped customers solve problems involving telephone, internet, and television services
  • Entered data from customers into various software programs
  • Worked with Macintosh and PC's
  • Worked with many different software programs and databases
  • Appropriately communicated with upset customers to resolve their inquiries
  • Thrived as a team player in a fast-paced, high-energy, change-oriented environment
  • Participated in additional training courses when needed
  • Have Certification for Verizon FiOS Customer Service Associate
  • Performed other related duties and assignments as required and as assigned by supervisor or manager
Mar 2007Apr 2008

Production Associate/Assistant Manager

Trimold LLC.
  • Assembled, manufactured, packaged and labeled line productions in a distribution environment
  • Handled 3-4 production lines simultaneously 
  • Required to meet and exceed company quotas
  • Completed paperwork for production quotas and made supervision calls for troubleshooting issues
  • Worked with Microsoft Word, Outlook, and Excel
  • Supervised employees, production lines, and use of machinery equipment
Sep 2006Mar 2007

Cashier/Customer Service Desk

  • Provided unsurpassed service and personal attention to each customer
  • Confidently interacted with multiple customers simultaneously when necessary
  • Accurately used Point Of Sale system and cash register
  • Competently answered incoming phone calls
  • Worked in accordance with location management team to order, receive, stock, properly price and display the merchandise in the store
  • Responsible for delivery fast and friendly service to customers


Jan 2007Jan 2008


Penn Foster Online


Apr 2008Present

Verizon FiOS

Teleperformance USA