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ME

Technology Skills

Fraud Prevention- Online/Mobile Banking

SIEM

Vulnerability Management

Risk Management

Security Analytics

Multi Factor Authentication

DDOS

Database Security

Firewalls

Proxy

DLP

APT

WAF

IDS/IPS

End-Point Protection

Encryption

Content Management

IAM

DDOS

TOP SKILLS

Information Security

Network Security

Database Security

Application Security

Solution Architecture

Pre-Sales

Sales

Security Strategy

Product Management

Channel Management

Work History

Oct 2015Present

Product Manager

A Leading VAD in UAE

•Championing solutions in the Business Unit, ranging from an SIEM, DAM, Online Fraud Management etc. 

•Vendor Management.

•Meet with customers, understand their requirements and align it with solutions

•Channel Management

•Manage the SE team across the region

•Maintain and focus on funnel creation and work closely with Regional sales team to move towards successful closure

•Work closely with Marketing teams to promote the product

 

May 2011Sep 2015

Sr. Security Consultant

A Leading VAD in UAE

•Promote company specialty IT security products and services.
•Take the lead role (Client Account Management) in the development of business opportunities throughout the region with operators and service companies.
•Define with the Management Team, and the business development team, tactical, technical and commercial forward plans and strategy.
•Liaise closely with the Technology & the Management, regarding challenges/requirements where technical support or further development of our products is required.
• Help Customers’ Security teams in developing and maintaining a security architecture for their network based on identified risks and security vulnerabilities.
• Constantly updating customers’ with updated threat vectors and helping them create mitigating strategies.
•Establish and nurture relationships with the appropriate development and engineering staff employed by Vendors and Service Companies, offering products and services where appropriate.
•Work with IT companies headquartered in the region of responsibility to promote company products in their worldwide operations.
•Develop and grow market share by targeting key projects, decision makers and senior engineering staff. Convert through technical and commercial work to purchase orders.

•Contribute to the preparation of the commercial content of documents relating to pre- qualifications, quotations and tenders. This will be carried out in conjunction with others as required.
•Monitor and report on competitor and operator activity where relevant.
•Compile business development reports on an ‘as‐required' basis to Management
•Gather information for, and contribute to, the processes of business planning and complying with the annual budget.
•Assists in ensuring marketing literature/presentations are up to date and accurate.
•As required, contribute to various industry marketing & technical events and travel to client premises, conferences, etc. to participate in presentations and discussions.
•Championing IT security including design, operation and compliance of IT security infrastructure as well as studying, testing and installing applications and promoting the product in the wider marketplace
•Lead for Pre‐Sales and Post Sales team for security services and products.
•Accountable for overall achievement of sales volume, profitability and market share growth of products.
•Successful optimisation of marketing strategies, allocation of resources, execution of plans and monitoring results.
•Managed third‐party vendor relations, and assisted in partnership development.
•Training and Workshop arrangement for Partners and End users.
•Acted as liaison for all technical questions and issues for accounts, and coordinated communications between client, sales and developments teams.
•Boosted potentiality of securing high‐value client account through superior sales and relationship building skills, greatly advancing organisational objectives.
•As IT Security Technical Consultant, responsible for day‐to‐day operational support, assessing risks, interfacing with senior personnel, ensuring compliance and planning priorities for action

•Providing technical expertise, advice and hands‐on support for IT security products, including the design and operation of infrastructure and acting as the main point of
contact for technical queries
•Conducting testing and evaluation at customers' live environments and planning, designing and deploying network, security and wireless products as well as security solutions and backups •Installing, configuring and testing security services and devices and providing ongoing support and training, ensuring optimum performance and customer satisfaction at all times

Nov 2008Apr 2011

Information Security Analyst

Comsec International-Dubai, UAE
  • Conducting Case/ System / Process Study for project planning, scoping, estimation, tracking.
  • Implementation of project plans within deadlines.
  • Troubleshooting problems pertaining to performance tuning, Application conflicts and system bugs.
  • Addressing queries regarding the Information system and extending onsite support to the clients.
  • Installing, configuring and troubleshooting firewalls (Checkpoint), UTM and Edge Boxes. Coordinating with vendors to solve various problems.
  • Installing, configuring and troubleshooting various applications like Checkpoint End Point Security, Websense, ISS.
  • Conducting Demos and POC's for various customers on various security solutions.
  • Installing and configuring IDS and IPS products from ISS including Proventia.
  • Installing and configuring Checkpoint VPN-1/Firewall-1 Solution on Nokia, Secure Platform, crossbeam and Windows Platform.
  • Designing, doing presentations, demonstrations, conducting evaluations, preparing proposals, responding to RFPs, Tenders, etc.
  • Identification of Security Technology requirements.
  • Plan, initiate, and deliver complex or strategic projects aligned to major business initiatives and significant business benefits.
  • Evaluation of technologies based on best practices.
  • Designing and review of Security architecture for the entire IT set up with clear positioning of security technologies.
  • Implementation and management of security technologies.
  • Leads process and methodology improvements initiatives based upon performance analysis lessons learned.
  • Interface with the Network, Application team to understand and to implement integration requirements.
  • Use strong communication skills, relationships and contractual management techniques to manage suppliers effectively.
  • Proactively manages risks and mitigation avoiding project/program delays. Implement and manage change management process on security devices. 
  • Mitigate security risks using technologies as per the recommendation of the Audit / risk team. Liaise with vendors and partners for technical requirements and support requirements.
  • Define proper SLAs with security technology suppliers.
  • Prepare log collection and correlation policies for the various identified platforms i.e. operating systems, databases, and applications across a range of platforms that generate events daily.
  • Documenting reports with clarity, and issuing findings with effective recommendations Provide pre-sales support in form of technical/requirement study of RFPs, writing up proposals.
Sep 2007Nov 2008

Emirates Net Computer Systems

Emirates Net Computer Systems
  • Troubleshooting and provide technical support to all levels of staff concerning the use of computer hardware and software, including printing, work processing, excel, email, and operating systems.
  • Install, configure and maintain Servers.
  • Setup and monitor network, voice quality, signaling and server status alarms.
  • Ensure proper monitoring of servers, SBCs, load balancers, storage, IP routers and switches, and IP circuits.
  • Coordinate trouble shooting of network outages and trouble reports with Internet Service Providers.
  • Trouble shoot network and software problems, including making test calls, logging into devices, querying devices, finding information, and generating reports, per defined procedures.
  • Participate in fault resolution, capacity planning and infrastructure. rollout and performance management processes.
  • Submit shift duty handover report at the end of each shift.
  • Follow up on all requests and update them in orderly manner.
  • Evaluate tools and technologies that can improve operational efficiency and uptime. Manage the deployment, maintenance, support, upgrade of desktop PC hardware, software, operating system, distributed printers and servers.
  • Established user's support system to support users to the highest level of satisfaction by understanding and identifying their computing needs, and maintaining strong working relationships.
  • Provide technical assistance for day to day operations.
  • Implementing user Policies and Controlling sharing at Various Level.
  • Managed Internet and Email Correspondence. Controlled and Managed System's Backup. Troubleshooting of Software and Hardware Problems.
  • Knowledge of Ms Solutions like, Windows 2000/2003 Servers, Active Directory and Citrix.
  • Preparing Monthly and weekly reports for the Higher Management. Co- ordination with Procurement Department, prepared schedule for material requirements and follow-up LPO and Contracts as per requirements.
  • Optimising and enhancing network performance.
  • Conducts periodic tests to ensure network performance and stability. Attending Desktop calls related to users of Processes as well as Support.
  • Providing first level onsite support to highly secured area like the Operations Control Center and Maintenance Control Center at the airport.
  • Providing first level support to various airline based applications like Sitatex, AIMS, Jepessen, Jetplan, Airman and Airnav.
  • Coordination with users and higher level support team to get the formers requirement fulfilled.
  • Coordinate with respective higher level support team for resolving certain issues and following it up. Providing first level support to pilots for Skybook (flying tool) laptop.

Jul 2007Sep 2007

System Support Engineer

Graaftech Systems
  • Troubleshooting and provide technical support to all levels of staff concerning the use of computer hardware and software, including printing, work processing, excel, email, and operating systems.
  • Manage the deployment, maintenance, support, upgrade of desktop PC hardware, software, operating system, distributed printers and servers.
  • Established user's support system to support users to the highest level of satisfaction by understanding and identifying their computing needs, and maintaining strong working relationships.
  • Provide technical assistance for day to day operations.
  • Implementing user Policies and Controlling sharing at Various Level.
  • Managed Internet and Email Correspondence. Controlled and Managed System's Backup. Troubleshooting of Software and Hardware Problems.
  • Preparing Monthly and weekly reports for the Higher Management.
  • Co-ordination with Procurement Department, prepared schedule for material requirements and follow-up LPO and Contracts as per requirements.
  • Attending Desktop calls related to users of Processes as well as Support.

Education

Jun 2003Jun 2007

B.Eng

ANNA University

Recommendations

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Iain Arnott

Sr. Product Manager

StarLink ME

"Biven is an exceptional ethically minded and technology focused individual. He can multi task through all business facets to C+ Level. His presales ability is first rate as his attention to detail and his command of the solutions he presents is a true benefit to the market."

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Kuber Saraswat

Technical Leader (Security Intelligence) at IBM

"Bivin is a witty, self motivated, enthusiastic professional, whose keen interest in Technology along with a penchant for learning makes him such an asset to the team. He is a good humoured, detail oriented person with focus, determination and a will to win. The best thing I can say about him is that he delivers what he commits."

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Avinash Advani

Visionary Technology Strategist

"I have had the opportunity to work quite closely with Bivin in his role as a Senior Security Consultant at StarLink. From my first interactions with him, it was clear that he came from an extremely strong technical background, specifically in the IT security domain. Bivin also has very good communication skills and the utmost respect for the organization, which is reflected from his dedication, commitment and passion for this work. Over the course of my ongoing dealings with Bivin, his non-technical skills also became apparent, such as strong sales and Pre-Sales abilities. Overall, Bivin fits his role perfectly."

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Martijn Duijm

Director Systems Engineering-Fortinet

"Bivin is an enthusiastic ICT specialist who works very professionally. During the time we worked together he showed outstanding qualities. I highly recommend Bivin."

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Ozgur Danisman

Cisco Security Solutions

"Bivin is a hardworking security engineer, he is a self learner, and his positive, enthusiastic attitude always get a warm welcome..."

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References

Sajeev Menon

Head Of IT Security

CBD

Riju Eratta

Senior Security Analyst

ADCO

Sumedha Wijeratne

Information Security Manager

Ahli United Bank

Owen Connolly

Group Head Of Information Security

Gulf International Bank

Arun Aravindan

CEO

Elite Technologies