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Birendra Singh

Technical Support Representative

Work experience

Oct 2012Jun 2013

Customer Care Executive

  • Serving as CCE at MNP (Mobile Number Portability) department.
  • Provided business - clients with efficient support – Responded to phone calls, emails, and in-person requests.
  • Collaborated with company staff to optimize working environment and customer service.
  • Collected information through client phone calls to identify and report product problems.


Aug 2008Sep 2012

BTECH (Electronics & Telecommunications Engineering)

Vishveshwarya Institute of Engg & Tech,Dadri,Gautam Buddh Nagar (affiliated to UPTU Lucknow).


Software Problems and Computer Maintenance
Knowledge of CRM
MS Office
Microsoft Windows xp/vista/7/8/10
C & C++

Personal Skills

Good communications skills (Hindi & English).
Organized - ability to multi-task and prioritize effectively.
Agile,sharp and able to improvise.
Active listening and teamwork.
Escalation management.

Hobbies & Interests

Reading newspaper,web savvy and doing social volunteer work.