• Ghaziabad Uttar Pradesh
  • +91 8287811123
  • erbsingh26@gmail.com
Birendra Singh

Birendra Singh

Technical Support Representative

Work History

Work History

Customer Care Executive

Oct 2012 - Jun 2013
Aircel
  • Serving as CCE at MNP (Mobile Number Portability) department.
  • Provided business - clients with efficient support – Responded to phone calls, emails, and in-person requests.
  • Collaborated with company staff to optimize working environment and customer service.
  • Collected information through client phone calls to identify and report product problems.

Education

Education

BTECH (Electronics & Telecommunications Engineering)

Aug 2008 - Sep 2012
Vishveshwarya Institute of Engg & Tech,Dadri,Gautam Buddh Nagar (affiliated to UPTU Lucknow).

Skills

Skills

Software Problems and Computer Maintenance

Knowledge of CRM

MS Office

Microsoft Windows xp/vista/7/8/10

C & C++

Personal Skills

Good communications skills (Hindi & English).
Organized - ability to multi-task and prioritize effectively.
Agile,sharp and able to improvise.
Active listening and teamwork.
Escalation management.

Hobbies & Interests

Reading newspaper,web savvy and doing social volunteer work.