IT Analyst ( ITS)
Project : OSG App Support
- Supporting applications across all LOB's and working on incidents such as P1,P2 etc.
- Providing thorough analysis in case of issues from iplanet and Websphere perspective.
- Helping crypto team to implement SSL Certificates for applications across all LOB's.
- Debugging infrastructure issues with the help of Dynatrace to pinpoint the exact location of failure.
- Creating dashboards in splunk and analyzing logs using splunk for any kind of application related issues.
- Participating in weekly and monthly maintenance activities for Windows & Linux Patching.
- Working with TS-Teams to implement Change Orders in adherence with the change management process.
- Creating and Managing SharePoint Documentation for Applications related documents according to ITS Standards.
- Managing CyberArk safes for our team and any access related issues.
- Participated in various conferences till date to coordinate with teams and providing timely support in order to get the issue resolved.