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2 years 1  Month of experience in Technical support in IBM.
1 year and 1 month of experience in testing in Wipro Technologies

Expertise in the below tasks: 

        Technical support

  • Technical support for IBM mail client Lotus notes, labor claiming tool and other applications.
  • Lotus notes trouble shooting
  • IBM link
  • Firewall support for Global shared network interface
  • PMR handling for Retain users
  • Partner connect support for Lenovo users
  • CRM solutions in sales connect
  • Support for initial setup and applications in Windows 10
  • Trained new joiners in process knowledge
  • Team mentoring and Worked as a backup floor supervisor

  • Manual testing of Mobile application of Acute and RI 
  • Requirement Analysis of Intended functionality.
  • Requirement clarification with BA, using requirement Tracker.
  • System Test Case Writing and Execution of Acute and RI mobile application.
  •  Automation Testing Execution QTP.
  • System Test Scenario and Test Case writing
  • System Test Scenario and Test Case review of other testers.
  • Use of ALM for Test Case and Test Scenario documentation.
  • Use of ALM for Defect Management.
  • Merging of modular functional test scripts for high level regression test Scripts.
  • Regression testing for application stability for existing functionalities.
  • Smoke Testing of Production Environment.
  • Deployment Support of Production Environment.
  • Data Setup for Automation Testing. 


Received appreciation from external IBM employees for solving his issues within limited time frame

Received award for star performer in second quarter of 2016

Acquired second position in Wipro's  training program..

Received Project Manger and Onsite Delivery Manager Appreciation for Successful delivery of project and Automation Data Set up for Manual Testing


Jun 2010Jun 2013

Bachelors of Computer Application

BIT Mesra

Passed with 86.6%

Mar 2008Apr 2010

Intermediate in Science

DAV Public school , Bariatu

Scored 79.8%

Apr 2007Mar 2008


St Francis school

Scored 83.4%

Work experience

Jan 2015Present

Senior Technical Support Specialist

IBM India.

Currently working as a Senior Technical Support Associate in IBM.
Key Responsibilities:

A/NZ MS Office Installation: Installation of MS Office Products

ESNI (Shared Network Infrastructure) using AT&T Tool and Maximo Tool
Firewall support(North Nordics and Spain Portugal Location, global ESNI ID support),

Partner Connect: Help Lenovo Customers(former IBMers) on IBM applications.

iNotes/VERSE: Web Notes support globally
NOTES 8.5. 3 and Notes 9: Notes Installation, configuration & troubleshooting for Notes global problem, 

ILC Claiming.
SAP critical severity support.

Windows 10

Oct 2013-Nov 2014

Software Trainee

Wipro Technologies

Successfully completed training of 3 months for performance testing.

worked as a manual tester under healthcare and life cycle domain for the client "Cardinal health" for a

duration of 8 months.



Knowledge on firewall issues for Global shared network interface.

Lotus notes end to end testing and troubleshooting

Manual Testing

Requirement Analysis, System Test case writing , Defect Management and execution in ALM

Automation script execution in UFT

Performance Testing

Successfully completed training in tools namely Jmeter, ALM and Load Runner

Personal Details

Father’s Name : Mr. Tapas Kanti Deb

Passport # : J8952310

PAN Card # : BPFPD8441D

Gender : Female

Date of Birth : 16 December, 1993

Nationality : Indian

Language Known : English ,Hindi and Bengali

Marital Status : single

Phone number: 8105818818


I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Bangalore

Date:    02/09/2017


(Bipasa Deb)