Bachelors of Computer Application
Passed with 86.6%
2 years 1 Month of experience in Technical support in IBM.
1 year and 1 month of experience in testing in Wipro Technologies
Expertise in the below tasks:
Received appreciation from external IBM employees for solving his issues within limited time frame
Received award for star performer in second quarter of 2016
Acquired second position in Wipro's training program..
Received Project Manger and Onsite Delivery Manager Appreciation for Successful delivery of project and Automation Data Set up for Manual Testing
Passed with 86.6%
Currently working as a Senior Technical Support Associate in IBM.
A/NZ MS Office Installation: Installation of MS Office Products
ESNI (Shared Network Infrastructure) using AT&T Tool and Maximo Tool
Firewall support(North Nordics and Spain Portugal Location, global ESNI ID support),
Partner Connect: Help Lenovo Customers(former IBMers) on IBM applications.
iNotes/VERSE: Web Notes support globally
NOTES 8.5. 3 and Notes 9: Notes Installation, configuration & troubleshooting for Notes global problem,
SAP critical severity support.
Successfully completed training of 3 months for performance testing.
worked as a manual tester under healthcare and life cycle domain for the client "Cardinal health" for a
duration of 8 months.
Knowledge on firewall issues for Global shared network interface.
Lotus notes end to end testing and troubleshooting
Requirement Analysis, System Test case writing , Defect Management and execution in ALM
Automation script execution in UFT
Successfully completed training in tools namely Jmeter, ALM and Load Runner
Father’s Name : Mr. Tapas Kanti Deb
Passport # : J8952310
PAN Card # : BPFPD8441D
Gender : Female
Date of Birth : 16 December, 1993
Nationality : Indian
Language Known : English ,Hindi and Bengali
Marital Status : single
Phone number: 8105818818
I hereby declare that the information furnished above is true to the best of my knowledge.