1 year and 1 month of experience in testing in Wipro Technologies
1 year 11 Months of experience in Technical support in IBM.
Expertise in the below tasks:
Received Project Manger and Onsite Delivery Manager Appreciation for Successful delivery of project and Automation Data Set up for Manual Testing.
Received appreciation from external IBM employees for solving his issues within limited time frame
Acquired second position in Wipro's training program..
10+2 refers to the 2 years of schooling or Intermediate required post grade 10, currently adopted by high
schools in India . It is similar to the K12 education system, and equivalent to the International
Baccalaureate and General Certificate of Secondary Education levels in the west. 10+2 refers to two
years of schooling post grade 10 in India. I have aquired my I.SC degree from CBSE (Central board of
secondary education) board.
Matriculation (sometimes called "matric") is a term commonly used to refer to the final year of high
school, which ends at tenth standard (tenth grade) and the qualification received on finishing the tenth
standard (tenth grade) of high school I have acquired my Matric from ICSE (Indian Certificate of
secondary education) board.
Currently working as a Technical Support Associate in Started work since (Also worked as an intern before in Wipro). Key Responsibilities: Handling internal IBM users for Special accounts such as A/NZ MS Office Installation: Installation of MS Office Products ESNI(Shared Network Infrastructure) using AT&T Tool and Maximo Tool: Firewall, Devices support(North Nordics and Spain Portugal Location, global ESNI ID support), Managing SNI ID and passwords using ITIM Tool.Partner Connect: Help Lenovo Customers(former IBMers) on IBM applications. iNotes/VERSE: Web Notes support globally NOTES 8.5. 3, Notes 9: Notes Installation, configuration & troubleshooting for Notes global problem, Wrest-ford mail server ILC Claiming. SAP critical severity support. Training the team on various applications, Team mentoring and sharing best practices with agents for best resolution and service. Personal Skills: Optimistic, Confident and hard working Good communication skills which caters to excellent Interpersonal skills. Would share a very friendly relationship with my colleagues and teammates. Patient and dedication to work Technical Skills: Knowledge of C, C++. MS Office. Work experience in Testing
Successfully completed training of 3 months for performance testing.
worked as a manual tester under healthcare and life cycle domain for the client "Cardinal health" for a
duration of 8 months.
Knowledge on firewall issues for Global shared network interface.
Lotus notes end to end testing and troubleshooting
Requirement Analysis, System Test case writing , Defect Management and execution in ALM
Automation script execution in UFT
Successfully completed training in tools namely Jmeter, ALM and Load Runner
Father’s Name : Mr. Tapas Kanti Deb
Passport # : J8952310
PAN Card # : BPFPD8441D
Gender : Female
Date of Birth : 16 December, 1993
Nationality : Indian
Language Known : English ,Hindi and Bengali
Marital Status : single
Phone number: 8105818818
I hereby declare that the information furnished above is true to the best of my knowledge.