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Summary

1 year and 1 month of experience in testing in Wipro Technologies

1 year 11  Months of experience in Technical support in IBM.

Expertise in the below tasks: 

  • Manual testing of Mobile application of Acute and RI 
  • Requirement Analysis of Intended functionality.
  • Requirement clarification with BA, using requirement Tracker.
  • System Test Case Writing and Execution of Acute and RI mobile application.
  •  Automation Testing Execution QTP.
  • System Test Scenario and Test Case writing
  • System Test Scenario and Test Case review of other testers.
  • Use of ALM for Test Case and Test Scenario documentation.
  • Use of ALM for Defect Management.
  • Merging of modular functional test scripts for high level regression test Scripts.
  • Regression testing for application stability for existing functionalities.
  • Smoke Testing of Production Environment.
  • Deployment Support of Production Environment.
  • Data Setup for Automation Testing. 
  • Technical support for IBM mail client Lotus notes, labor claiming tool and other applications.
  • Lotus notes trouble shooting
  • IBM link
  • Firewall support for Global shared network interface

Achievements

Received Project Manger and Onsite Delivery Manager Appreciation for Successful delivery of project and Automation Data Set up for Manual Testing.

Received appreciation from external IBM employees for solving his issues within limited time frame

Acquired second position in Wipro's  training program..

Education

Jun 2010Jun 2013

Bachelors of Computer Application

BIT Mesra
Mar 2008Apr 2010

Intermediate in Science

DAV Public school , Bariatu

10+2 refers to the 2 years of schooling or Intermediate required post grade 10, currently adopted by high

schools in India . It is similar to the K12 education system, and equivalent to the International

Baccalaureate and General Certificate of Secondary Education levels in the west. 10+2 refers to two

years of schooling post grade 10 in India. I have aquired my I.SC degree from CBSE (Central board of

secondary education) board.

Apr 2007Mar 2008

Metriculation

St Francis school

Matriculation (sometimes called "matric") is a term commonly used to refer to the final year of high

school, which ends at tenth standard (tenth grade) and the qualification received on finishing the tenth

standard (tenth grade) of high school I have acquired my Matric from ICSE (Indian Certificate of

secondary education) board.

Work History

Jan 2015Present

Technical Support Specialist

IBM India.

Currently working as a Technical Support Associate in Started work since (Also worked as an intern before in Wipro). Key Responsibilities: Handling internal IBM users for Special accounts such as A/NZ MS Office Installation: Installation of MS Office Products ESNI(Shared Network Infrastructure) using AT&T Tool and Maximo Tool: Firewall, Devices support(North Nordics and Spain Portugal Location, global ESNI ID support), Managing SNI ID and passwords using ITIM Tool.Partner Connect: Help Lenovo Customers(former IBMers) on IBM applications. iNotes/VERSE: Web Notes support globally NOTES 8.5. 3, Notes 9: Notes Installation, configuration & troubleshooting for Notes global problem, Wrest-ford mail server ILC Claiming. SAP critical severity support. Training the team on various applications, Team mentoring and sharing best practices with agents for best resolution and service. Personal Skills: Optimistic, Confident and hard working Good communication skills which caters to excellent Interpersonal skills. Would share a very friendly relationship with my colleagues and teammates. Patient and dedication to work Technical Skills: Knowledge of C, C++. MS Office. Work experience in Testing

Oct 2013-Nov 2014

Software Trainee

Wipro Technologies

Successfully completed training of 3 months for performance testing.

worked as a manual tester under healthcare and life cycle domain for the client "Cardinal health" for a

duration of 8 months.

Skills

Support

Knowledge on firewall issues for Global shared network interface.

Lotus notes end to end testing and troubleshooting

Manual Testing

Requirement Analysis, System Test case writing , Defect Management and execution in ALM

Automation script execution in UFT

Performance Testing

Successfully completed training in tools namely Jmeter, ALM and Load Runner

Personal Details

Father’s Name : Mr. Tapas Kanti Deb

Passport # : J8952310

PAN Card # : BPFPD8441D

Gender : Female

Date of Birth : 16 December, 1993

Nationality : Indian

Language Known : English ,Hindi and Bengali

Marital Status : single

Phone number: 8105818818

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Bangalore

Date:    12/03/2016

Signature:

(Bipasa Deb)