Operational Processes Consultant
CBBG Training & Consulting SRL
Developing several project plans for customers with the following structure:
Objective design: example: Customer Service Dept. redesign in order to have a functional team in Client Service and Call Center, expected outcomes: motivated people, team spirit, attachment to the brand, optimised processes, initiative, quality work, operational efficiency.
Organisational X-ray – a process to identify strengths and weaknesses of the department in terms of system, procedures and people. Methods include job shadowing, one-to-one discussions, staff evaluation, customer centricity survey, cost analysis of the department.
Solution design and implementation – based on the previous steps, certain actions will be implemented to achieve goals.