BoatWorks of Ohio was a multi-faceted marine repair facility that specialized in fiberglass and wooden boat repairs and restoration for both pleasure and commercial vessels. Repair projects required expertise in multiple trades from electrical, mechanical, hydraulics, marine plumbing, carpentry, welding, painting, as well as structural composite laminates. Expertise in electrical and mechanical diagnostics of marine gas and diesel engines attracted customers from a wide geographical area. Projects included new engine installations, repowers, restorations from fire/water damage, as well as routine, scheduled maintenance.
The quality assurance program implemented at BoatWorks included both pre- and post-project surveys and inspections to insure that all electrical, mechanical, and safety systems were fully operational and up to Coast Guard standards.
The key to the business was seamlessly combining aforementioned skills, paired with unparalleled customer service and a quick turn around. Project coordination included:
- Quickly analyzing a problem
- Bidding a job with an affordable repair solution
- Coordinating labor force and various subcontractors
- Parts procurement
- Goal of job completion and customer satisfaction