Created a process for project initiation and proactively gathered all requirements needed for project initiation. Position required teamwork and cooperation with numerous departments to ensure client satisfaction and timely gift card deployment.
Worked with numerous retail and technology brands/clients including: A&P, Airtime Technologies, Alaska Digital, Albertson's, America's Rx, America Online, American Express, Auto Ld billing (internal), Best Buy, CompUSA, Discover GC, Duane Reade, e-Music, Facet (internal), Gander Mountain, Garden State Connecticut, GE PMG, Giant Eagle, Home Depot, IDT, IT Office Cube Layout, IVR new procedure (internal), Kiosk (internal), Kmart, Kroger C-Stores, Marsh's, Prepaid Ventures, RiteAide/Staples/Tasq Rollout, Sharper Image, Shopko, Southwest Convenience, Speedway, Sprint LD, Tasq (internal), TWEC and Visa.
- Designed and implemented more efficient process for initiating new projects, including defining required information, assigning responsibilities and enforcing process until company culture accepted it.
- New process/system reduced errors and time-to-market by nearly 50 percent.
- Managed and trained seven analysts.