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Bill rainey

Credit & Collections Specialist with 25 Years’ Experience

desktop/It skills

  • Sybill 
  • CODA Financials
  • EFinancials
  • Oracle
  • Google: Docs, Drive, Apps
  • Microsoft Office Suite
  • Excel: Pivot Tables, V-Lookup
  • Outlook
  • Business Objects
  • World Manager Communications Suite
  • Adobe

work history

Mar 2013Present

Senior Credit Controller

Southern Cross Protection Pty Ltd
  • Transformed procedures for recording, monitoring and resolving external stakeholder queries, reducing impact to cash collection throughout the group
  • Created and evolved national credit policy, obtaining support from internal stakeholders
  • Managed full AR function and 1 junior credit controller, covering prompt cash posting, managing ledger of 8,000 invoices and 5,000 external stakeholders in a high transaction environment for 3 separate businesses, and 32 branches Australia-wide
  • Reduced 90+ day debt by 80% within first 3 months of being hired
  • Managed the DSO and aged debt profiles month-on-month across 3 national businesses within the group
  • Identified procedure and system improvements and being pivotal in the implementation, documentation and training of those changes
  • Improved processes for new credit applications, performing credit checks using Veda Decision Flow/Advantage, placing higher risk accounts on Veda Monitoring, and registering payment defaults on Veda for delinquent accounts
  • Initiated external Lawyer/Debt Collection Agency actions against delinquent accounts, and managed large portfolio with over 90% success rate
  • Motivated, coached and set targets for the credit team – who routinely exceeded all targets relating to; debtor days and daily unallocated cash reduction
  • Performed on-going desk side coaching to get the best out of each call and account contact
  • Prepared monthly targets, kept a DSO scoreboard, reporting to finance manager on age and profile of debt, potential risk of bad debt and overtrading accounts

May 2009Sep 2012

Senior Credit Controller

Great Ormond Street Hospital for Children NHS Trust, London
  • Consistently achieved cash recovery goals in 30 and 90 day aging categories
  • Recovered £1.5 million previously reserved for bad debt
  • Managed UK & International aged debt profile; 500 accounts/1500 invoices per month
  • Increased positive cash flow aiding investments and financial independence of the Trust
  • Set a DSO benchmark nationally within the NHS (typically less than 42-days)
  • Trained, developed, supervised new team members, encouraging their contribution and growth
  • Coordinated efficiency improvements for best invoicing practices
  • Streamlined procedures to ensure that billing adhered to information governance policy
  • Successfully implemented all internal and external audit recommendations
  • Enhanced relationships with stakeholders to keep them up to speed with changes and development within the NHS to ensure that cash flow was not impacted
  • Improved query resolution time-scales
  • Performed complex account reconciliations
  • Scrutinized accuracy of billing by approving invoices and credit notes prior to being issued
  • Accurately posted and allocated incoming bank deposits
  • Projected availability of funds for budgeting purposes
  • Assisted with controlled monthly reporting, and provided ad-hoc debtor reports as required
  • Ensured patient data protection compliance within the credit function
  • Supported accounts receivable manager with day-to-day running of the department, and deputized for her when she was on leave
Oct 2008Apr 2009

Credit Manager

Palmers Lejaby (UK Ltd
  • Reduced debtor days from over 180-days to under 60-days within 3 months
  • Recovered £250,000 of bad debt within first 3 months
  • Consistently achieved cash recovery goals in 45 and 60 day aging categories
  • Developed new credit policy supported by all internal stakeholders
  • Supervised 1 AR clerk to perform collection and payment allocation duties
  • Managed account receivables and all related functions, streamlined processes, and improved client retention rates
  • Investigated and verified financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet/Experian reports to determine applicant suitability
  • Identified problem accounts and negotiated payment arrangements
  • Monitored violations of credit policies and took appropriate action
  • Compiled and reported all bad debts and credit losses on a monthly basis
  • Instituted a proactive legal/debt collector recovery strategy
  • Collaborated with internal stakeholders regarding delinquent accounts, credit hold and unresolved queries
May 2003Oct 2008

Senior Credit Controller

TMP UK Ltd(Formerly TMP Worldwide), London
  • Reduced debtor days from over 60 days to 35 and maintained this month on month
  • Managed 500 key clients with monthly billings of £1.9 million
  • Achieved 100% of all target related bonuses
  • Strategically monitored the credit worthiness of delinquent accounts ensuring late payers are dealt with correctly, minimizing risks to the business
  • Instrumental in making improvements to credit control processes including creating the ability to email invoices and statements to clients
  • Coordinated correct posting and allocating of daily receipts
  • Improved communication with stakeholders to ensure that queries were resolved within agreed timeframes.
  • Demonstrated initiative in identifying queries before invoices were due for payment
  • Mentored new collections staff on finance accounts package, spread sheet manipulation, along with set protocols and procedures

work history continued

John Parker Steel Ltd, Canterbury September 2002 - March 2003 Temp Credit Controller

Andrews Holdings Ltd, Belfast February 2000 – September 2002 Credit Controller

Dessian Products Ltd, Belfast September 1996 - February 2000 Credit Controller

Siemens Medical Plc, Belfast July 1995 - September 1996 Temp Credit Controller

Walker Power Corporation Ltd, London September 1991 - July 1995 Credit Controller

Messrs. Sandberg, London February 1989 - September 1991 Credit Controller

Northern Ireland Civil Service, Belfast January 1988 - January 1989 Administrative Assistant

Greenline Services NI Ltd, Belfast September 1985 - January 1988 Administrative Assistant


Sep 1980Jun 1985


Orangefield High School

 Mathematics (C), English Language (A), English

Literature (A), Geography (A), History (A), Art (C)