Bill rainey

Credit & Collections Specialist with 25 Years’ Experience

desktop/It skills

  • Sybill 
  • CODA Financials
  • EFinancials
  • Oracle
  • Google: Docs, Drive, Apps
  • Microsoft Office Suite
  • Excel: Pivot Tables, V-Lookup
  • Outlook
  • Business Objects
  • World Manager Communications Suite
  • Adobe

work history

Work experience
Mar 2013 - Present

Senior Credit Controller

Southern Cross Protection Pty Ltd
  • Transformed procedures for recording, monitoring and resolving external stakeholder queries, reducing impact to cash collection throughout the group
  • Created and evolved national credit policy, obtaining support from internal stakeholders
  • Managed full AR function and 1 junior credit controller, covering prompt cash posting, managing ledger of 8,000 invoices and 5,000 external stakeholders in a high transaction environment for 3 separate businesses, and 32 branches Australia-wide
  • Reduced 90+ day debt by 80% within first 3 months of being hired
  • Managed the DSO and aged debt profiles month-on-month across 3 national businesses within the group
  • Identified procedure and system improvements and being pivotal in the implementation, documentation and training of those changes
  • Improved processes for new credit applications, performing credit checks using Veda Decision Flow/Advantage, placing higher risk accounts on Veda Monitoring, and registering payment defaults on Veda for delinquent accounts
  • Initiated external Lawyer/Debt Collection Agency actions against delinquent accounts, and managed large portfolio with over 90% success rate
  • Motivated, coached and set targets for the credit team – who routinely exceeded all targets relating to; debtor days and daily unallocated cash reduction
  • Performed on-going desk side coaching to get the best out of each call and account contact
  • Prepared monthly targets, kept a DSO scoreboard, reporting to finance manager on age and profile of debt, potential risk of bad debt and overtrading accounts

May 2009 - Sep 2012

Senior Credit Controller

Great Ormond Street Hospital for Children NHS Trust, London
  • Consistently achieved cash recovery goals in 30 and 90 day aging categories
  • Recovered £1.5 million previously reserved for bad debt
  • Managed UK & International aged debt profile; 500 accounts/1500 invoices per month
  • Increased positive cash flow aiding investments and financial independence of the Trust
  • Set a DSO benchmark nationally within the NHS (typically less than 42-days)
  • Trained, developed, supervised new team members, encouraging their contribution and growth
  • Coordinated efficiency improvements for best invoicing practices
  • Streamlined procedures to ensure that billing adhered to information governance policy
  • Successfully implemented all internal and external audit recommendations
  • Enhanced relationships with stakeholders to keep them up to speed with changes and development within the NHS to ensure that cash flow was not impacted
  • Improved query resolution time-scales
  • Performed complex account reconciliations
  • Scrutinized accuracy of billing by approving invoices and credit notes prior to being issued
  • Accurately posted and allocated incoming bank deposits
  • Projected availability of funds for budgeting purposes
  • Assisted with controlled monthly reporting, and provided ad-hoc debtor reports as required
  • Ensured patient data protection compliance within the credit function
  • Supported accounts receivable manager with day-to-day running of the department, and deputized for her when she was on leave
Oct 2008 - Apr 2009

Credit Manager

Palmers Lejaby (UK Ltd
  • Reduced debtor days from over 180-days to under 60-days within 3 months
  • Recovered £250,000 of bad debt within first 3 months
  • Consistently achieved cash recovery goals in 45 and 60 day aging categories
  • Developed new credit policy supported by all internal stakeholders
  • Supervised 1 AR clerk to perform collection and payment allocation duties
  • Managed account receivables and all related functions, streamlined processes, and improved client retention rates
  • Investigated and verified financial status and reputation of prospective customers applying for credit; reviewed credit references and Dunn and Bradstreet/Experian reports to determine applicant suitability
  • Identified problem accounts and negotiated payment arrangements
  • Monitored violations of credit policies and took appropriate action
  • Compiled and reported all bad debts and credit losses on a monthly basis
  • Instituted a proactive legal/debt collector recovery strategy
  • Collaborated with internal stakeholders regarding delinquent accounts, credit hold and unresolved queries
May 2003 - Oct 2008

Senior Credit Controller

TMP UK Ltd(Formerly TMP Worldwide), London
  • Reduced debtor days from over 60 days to 35 and maintained this month on month
  • Managed 500 key clients with monthly billings of £1.9 million
  • Achieved 100% of all target related bonuses
  • Strategically monitored the credit worthiness of delinquent accounts ensuring late payers are dealt with correctly, minimizing risks to the business
  • Instrumental in making improvements to credit control processes including creating the ability to email invoices and statements to clients
  • Coordinated correct posting and allocating of daily receipts
  • Improved communication with stakeholders to ensure that queries were resolved within agreed timeframes.
  • Demonstrated initiative in identifying queries before invoices were due for payment
  • Mentored new collections staff on finance accounts package, spread sheet manipulation, along with set protocols and procedures

work history continued

John Parker Steel Ltd, Canterbury September 2002 - March 2003 Temp Credit Controller

Andrews Holdings Ltd, Belfast February 2000 – September 2002 Credit Controller

Dessian Products Ltd, Belfast September 1996 - February 2000 Credit Controller

Siemens Medical Plc, Belfast July 1995 - September 1996 Temp Credit Controller

Walker Power Corporation Ltd, London September 1991 - July 1995 Credit Controller

Messrs. Sandberg, London February 1989 - September 1991 Credit Controller

Northern Ireland Civil Service, Belfast January 1988 - January 1989 Administrative Assistant

Greenline Services NI Ltd, Belfast September 1985 - January 1988 Administrative Assistant


Sep 1980 - Jun 1985


Orangefield High School

 Mathematics (C), English Language (A), English

Literature (A), Geography (A), History (A), Art (C)