Biljana Radanovic

Biljana Radanovic

Skills

Skills

Communication Skills

Ability to organize and reason in a logical manner. Ability to listen, define, write, explain and interpret ideas and policies. Excellent listening and reading skills, including proofreading. Ability to handle precise work and use English correctly. Ability to work with committees and operate communication systems. Excellent public speaking and subject knowledge skills. Good sense of timing and the ability to recognize problems. Ability to counsel, advise and aid staff and student personnel. Ability to inform and consult with both staff and customers. Ability to compose communications that are effective. Ability to express ideas in easily understandable terms. Skilled at socializing and tutoring for maximum effect.

Management Skills

Ability to plan, organize and schedule the activities of staff. Experience assigning, delegating and directing the work of others. Knowledge of hiring and firing procedures and regulations. Ability to set standards and measure production. Ability to work with people and work under stress. Ability to travel frequently and work as a team member or independently. Knowledge of personnel practices, time management and negotiation. Experience in budgeting, buying and procuring supply items. Experience in promoting various products. Ability to lead, oversee and supervise the activities of others. Skilled at executing and carrying out company directives. Excellent reasoning abilities. Skilled at evaluating and training staff. Skilled at confronting and supporting staff.

Administrative/CEO Assistant

billing calendar management and scheduling communication copying, collating, binding (desktop publishing, working with printing centers) document management editing event coordination filing (paper and electronic) maintenance and organization Internet research interpersonal skills language meeting coordination and planning note taking, minute taking organization presentation development and editing prioritization project support proofreading report compilation and writing software expertise in Microsoft Excel, PowerPoint, Outlook, Word, and others team support telephone travel planning and coordination (domestic and international travel) Web conferencing coordination word processing writing (letters, reports, memos, e-mails, proposals)

PR

Analytical skills Attention Communication skills Creativity Curiosity Entrepreneurial skills Emotional culture and intelligence Expressional skills – talking, writing, presenting Initiative Innovative thinking Listening skills Networking skills Organizational skills Patience Psychological skills Searching and observing skills Technological literacy Successful PR pros love what they do and know that there is not working time in this field because PR is not a profession but a lifestyle.

Portfolio

Work History

Work History

Manager of marketing, PR and financial department; Assistant of general producente Mussical session Sarajevo Circle

Initiative Gegen Den Krieg – Germany, Cultural Mission session “Sarajevo Circle”

  • Preparing document for payment and contact with bank
  • Writing PR Strategies and project proposals
  • PR team leader and head of PR project activity
  • Preparation and control of PR and marketing project
  • All day to day PR activities
  • Created and production contracts and evaluations
  • Planning, coordinating and supervising 
Jul 2009 - Present

PR &Marketing Advisor, CEO Assistant

DETEL d.o.o – Telecommunications Company

  • Writing PR and Marketing project proposals
  • Monitoring and realization of PR and Marketing Campaign
  • Team leader and project activities leader
  • The realizations of all PR and crisis communication activities
  • Organizations and realizations of all business activities
  • Business administration
Feb 2008 - Jun 2009

Customer Care Advisor, CEO Assistant, Assistant of financial and administration department

IN LIFE d.o.o – ISP & Telecommunications Company
  • General duties and customer support operations
  • Preparation, organization and demonstrate the customer service oriented
  • Preparation of several forms of tasks and requirements for the general public, internal and external stakeholders
  • Preparation  multiple tasks and requests form a wide audience of internal and external stakeholders
  • Performs customer service duties, greets visitors, provides information, and answers questions
  • All works responsibilities are subject to having performance goals and/or targets established as part of the annual performance planning process or as the result of organizational planning
  • Preparation documents for payment and contact with bank
  • Accounting, financing, contacts, preparation database for clients
  • Organizations and realizations of all business activities
Nov 2004 - Jan 2008

Technical Assistant, Program Assistant, PR Advisor

Association for Information Technologies of Bosnia and Herzegovina - BAIT
  • Coordinate work of the association in terms of regular information sharing and coordination with BAIT management board
  • Liaise with SEED on implementation of all activities defined by PA
  • Coordinate, help organize, facilitate and provide value added to promotional campaign of BAIT
  • Communications work between BAIT and international organizations (WBI, IFC, WB, OHR etc.) ,  others associations and Government institution
  • PR activities
May 2002 - Mar 2004

Public relation advisor

Studio Marketing J. W. T., Sarajevo. BiH, Office of the BiH Coordinator for PRSP (Poverty Reduction Strategy Paper)
  • Coordinating process and training with donor community, members of parliaments, Academic community, NGOs and youth organizations
  • Communications work between Office of the National Coordinator for PRSP and Offices in both entities FBiH and RS
  • Writing PR project proposals
  • Team leader and project activities leader
  • All PR activities and crisis communication
  • Preparing a strategy of crisis communication 
Nov 2002 - Nov 2002

International PR Consultant

Office of the BiH Coordinator for PRSP (Poverty Reduction Strategy Paper)

  • Worked with Government of Montenegro and PRSP Team in developing General Action Plan for PRSP process in Montenegro
Jun 2001 - Feb 2002

Assistant of project manager for LSPR

SPEM – Communication group
  • Getting familiar with various department procedures such as: Accounting, financing, contacts, prepare data base for clients, logistics, popularizations LSPR etc...
  • Contact with others clients and prepare materials for PR and presentation, (LSPR, ITF, Pivovarna Laško, Mljekarne Slovenie, etc.), translations documents and prepare media data base...
  • Preparation and organization of PR training for management
Jul 1999 - Dec 2000

Assistant of Project Manager

Futura Media, Futura Group and Futura International

  • Assistant of Project manager on International Project – Stability Pact Business Summit for East Europe, Financial Forum and local project – Manager 1999 in Bosnia and Herzegovina
  • Assistant and organizer these project together with all team
  • Preparing all programs for teamwork and data-base for contact with client and company participators in this internationals project. 
Jun 1998 - Jun 1999

Assistant of Sales manager, Assistant of financial manager

Ekis Consulting

  • Preparing document for payment and contact with bank
  • Sales of computer equipment and internet connects
  • Created contracts and evaluations
  • Planning, coordination and supervision of sales
Mar 1997 - May 1998

Technical Assistant, Office manager

Political Magazin “DANI”
  • Accounting, financing
  • Preparing data base for clients, marketing, customs, logistics
  • Business administration
  • Office Jobs

Education

Education

Certifications

Certifications
Feb 2007

3rd ICT Thematic Workshop in the frame of the IS2WeB project

PLANET s.a, Greece and SUS BiH
Mar 2005

Strategy planning

SEED (Southeast Europe Enterprise Development)
Jan 2001

Diploma in Public Relations

LSPR-London school of Public Relations, London, UK