• 12715 27e Ave Montreal, Quebec H1E 2A3
Biko Isme Rene

Biko Isme Rene

Customer care and sales specialist


I have about four years of accumulated experiences in the customer service field, sales, data entry as well as computer assembly. These experiences allowed me to develop my communications ability as well as an effective sense of problem-solving and conflict management. I am known for my sense of responsibility, my strong teamwork skills, my patience, my punctuality and my efficiency.

Work experience

Work experience

Customer service agent

Mar 2014 - Present
Rogers communications

Tasks in this role include but are not limited to manage customer home and wireless services accounts, explain bills, process payments and log complaints. 

Customer service/sales agent

Jan 2013 - Feb 2014

The responsibilities in this role involved handling inbound/outbound calls from/to new prospects and existing clients. As an agent I had to make sure every call ended with the customer satisfied while keeping the business targets met. As an accomplishment outside of my main role I secured some temporary assignments as a data entry clerk to conduct credit evaluation and process new credit card application. 

Field technician  (2 Months contract)

Oct 2012 - Dec 2012

Being a field technician implied installing new computers and monitors in all the Td Banks around Montreal.

Office Clerk (3 Months contract for tax season)

Mar 2012 - Jun 2012
Revenu Québec

During the taxes period this position was offered in which I had to process and audit tax returns for individuals and businesses. 

Credit account management 

Nov 2010 - Mar 2012
Capital One, Montreal QC. 

In this position I processed inbound/outbound calls from/to new prospects and existing clients.

Sales / Telemarketing

Jul 2007 - Nov 2010
Ultrair (Gaz metro plus)

My responsibilities in this position included but were not limited to; contacting prospect customers with the premise of signing them up for our services while providing established clients customer service.



High school diploma

Sep 2005 - Jun 2007
Science Skills Center High School

Science regents diploma




French, English.

Computer savvy

Windows environment, Mac O.S. MS office, Outlook.




Available upon request.