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Biko Isme Rene

Customer care and sales specialist

Summary

I have about four years of accumulated experiences in the customer service field, sales, data entry as well as computer assembly. These experiences allowed me to develop my communications ability as well as an effective sense of problem-solving and conflict management. I am known for my sense of responsibility, my strong teamwork skills, my patience, my punctuality and my efficiency.

Work experience

Mar 2014Present

Customer service agent

Rogers communications

Tasks in this role include but are not limited to manage customer home and wireless services accounts, explain bills, process payments and log complaints. 

Jan 2013Feb 2014

Customer service/sales agent

CIBC

The responsibilities in this role involved handling inbound/outbound calls from/to new prospects and existing clients. As an agent I had to make sure every call ended with the customer satisfied while keeping the business targets met. As an accomplishment outside of my main role I secured some temporary assignments as a data entry clerk to conduct credit evaluation and process new credit card application. 

Oct 2012Dec 2012

Field technician  (2 Months contract)

IBM 

Being a field technician implied installing new computers and monitors in all the Td Banks around Montreal.

Mar 2012Jun 2012

Office Clerk (3 Months contract for tax season)

Revenu Québec

During the taxes period this position was offered in which I had to process and audit tax returns for individuals and businesses. 

Nov 2010Mar 2012

Credit account management 

Capital One, Montreal QC. 

In this position I processed inbound/outbound calls from/to new prospects and existing clients.

Jul 2007Nov 2010

Sales / Telemarketing

Ultrair (Gaz metro plus)

My responsibilities in this position included but were not limited to; contacting prospect customers with the premise of signing them up for our services while providing established clients customer service.

Education

Sep 2005Jun 2007

High school diploma

Science Skills Center High School

Science regents diploma

Skills

Languages

French, English.

Computer savvy

Windows environment, Mac O.S. MS office, Outlook.

Trustworthy
Ponctual

References

Available upon request.