Deputy Manager- Learning & Development
- Spearheaded in driving the product, process& policies knowledge, skill drill to my mapped learners' and have groomed them for addressing customer needs to maintain a positive distributor relationship for business drive and advocated C-Sat.
- Established and maintained effective relationship with stake holders for smooth flow of my deliverables and have ensured productive improvement in distributor income& organization's ROI.
- Ensured and achieved the fastest branch activation in new product, Group Credit Protect OTC plan exclusively launched for rural and 2man branches in HDFC Bank Odisha Region.
- Mentoring and coaching the FLS, CSM, & CP through continuous hand holding, observation, demonstration with value based feedback for individual development in all parameters.
- Presented training information via role playing, simulations and team exercises and monitor individual performance through leadership development and skill drill.
- Fastest adaptability to technological change drive of organization by way of usage and delivery of change management training to ensure business efficiency in C-Sat and real TEBT.