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Work experience

May'17Till Date

Area Business Officer

Smollan India PVT Ltd.(Business Partner Hindustan Unilever)

 Key Result Areas:- a) Recruiting, building and leading results focused sales teams that consistently exceed expectations. b)People-oriented, outgoing individual that earns a high degree of loyalty with staff, customers and vendors.c)Extensive experience managing key accounts and working with marketing executives of our core partners.a)Taking Care of all the HR activities and maintained a strong business relationship with the internal client  d)Taking monthly review of marketing executives with KAE e) Train the marketing executives. f)Recruits personally the key talents for the  internal client g) Actively identifies gaps, proposes and implement changes necessary to cover risks h) Acts as the member of the Marketing and HR Management Team i) Recruitment, Joining and exit formalities. j) Analysis the performances of marketing executives. k) Train the marketing executive as require .l)Visit market with the marketing executives .

June'14May'17

Customer Service Manager

Future Retail Limited

Key Result Areas:-  a) Develop and implement customer service policies and procedures b) Assist sales team in business acquisitions.    d) Direct the daily operations of the customer service team. e) Handle complex and escalated customer issues.   f) Analyses relevant data to determine customer service outputs g) Identify and implement strategies to improve  quality of service,   Productivity and profitability  h) Maintain Credit Note and Exchange process. i) Leading any kind of sales promotion within the store.   j) Giving feedback  to the staff to improve performance.

OCT'12Apr'13

Manager

Bimal Auto Agency(Maruti Suzuki)

Key Result Areas:-a) Guide and lead team members to deliver products/services that meet or exceed the customer requirements.b) Ensure that every customer is followed and feedback is recorded c)Ensure immediate closure of complaints cause analysis d)Ensure customer care team trained properly. e)Ensure to monitor the performance of customer care team’s)Establish a personal rapport with the customer. g)Organize customer meet every month. hi)Ensure proper analysis on monthly basis. j)Ensure that dealer owner/CEO/GM is aware about the performance of the dealership on sales satisfaction  k) Manages the Sales Team and ensures the sales call plan is designed to target the right origin-destination markets and segments. l)Update daily report and review presentation on regular basis m) Prepare daily MIS Customer Services Report. 0)Generation and   distribution of daily, weekly and monthly reports as per agreed standards and timelines.p) Processed the data with the help of the online system. q) Updated the report formats as per the instructions from the higher management.

Aug'10Apr'12

Customer Care Executive

Tata Business Support Services

Key Result Areas:-  a )Handle the complaint audit & escalation team's b) Rectify the complaints of the process c) Take the escalations   d) Audit complaint calls and gives feedback to the agents e) Conduct training for complaint calls f) Co-ordination with   complaint closer team g) Sending daily complain Audit dashboard.  g) Maintaining weekly roster's. h) Co-ordination with clients regarding product related query.

Education

2017Till Now

Executive MBA

National Institute Of Business Management
20122017

BSC in Information Technology

Mahatma Gandhi University
20082011

Diploma In Computer Engineering (3yrs

IETE,Delhi
20042005

HSC

BSP,UP
20022003

SSC

SEBA , Assam.

Personal Details

Personal Information :-

Son of                                 : Paresh Sarmah

Present Address              : House No-88,Rajgarh Link road,Bihutoli,Bhangagarh

Permanent Address       : Bisawnath chariali ,Assam

Date of Birth January    : 31, 1987

Sex                                       : Male.                       

Religion                              : Hindu.

 

                                                                                                                     

Computer Skills:

MS Office: MS Word, MS Excel, MS Power point. Computer Assembling and Maintenance

                                                                                                                                   Your's Faithfully

                                                                                                                                     Bijit Sarmah