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Summary

Passionate about providing high quality, cutting edge marketing strategies and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes. 

Work experience

Aug 2017Present

Consultant

Drishti-soft Solutions
  • Coordinating with Sales, multiple delivery teams and product teams for solution finalization
  • Supporting Sales Team on preparing solution documents and pitching best possible solution to customers
  • Conducting solution presentations, demonstrations (standard as well as customized) to the customers
  • Demo Management - Actively involved in managing the entire demo setups by ensuring effective new product release deployments on the setup and communicating it effectively among respective teams, continued quality checks and enhancements
Nov 2016May 2017

Relationship Manager

ICICI Bank (New Delhi)
  • Perform compliance, service and operations in branch
  • Provide guidance and advice to the customers about the products and services offered
  • Cross selling of new products and services for both new and existing privilege customers

Additional projects

  • Thieme Publishers: Procuring specialist doctor details via secondary research (3 weeks)

Key Results:            

Compiling information(personal number, address of the clinic, email id, educational qualification, specialization) about plastic surgeons from a wide variety of sources

These had to be done through online sources mostly although sometimes a bit of cold calling was necessary.

The information was then compiled and conclusions were made regarding the categories of plastic surgeons and their concentration in a particular area.      

  • Onion Insights: Research on overall shopping experience at Shoppers Stop (2 weeks)

Key Results:

Understanding the effectiveness of the Customer Service offered at the store

Evaluating the promptness of the Customer Care Associates (CCA) in helping the customers

Checking the Up selling and Cross selling efforts of the CCAs

Personal details

M: 9650759543

E: [email protected]

DOB: 13/07/1990

Nationality : Indian

Location: Delhi NCR

Education

All the places I had been to for my attendance

Jun 2014Apr 2016

Post Graduate Diploma in Management (PGDM)

Jaipuria Institute of Management, Noida

Major in Marketing with courses like Marketing research, Consumer Behaviour and Brand Management (81.84%)

Jul 2009Apr 2014

Bachelor of Engineering(B.E.)

Jadavpur University, Kolkata

Mechanical Engineering with the final year project on Optimization of stresses on a Cotter Joint (6.4/10)

May 2007Apr 2009

Indian School Certificate (ISC)

La Martiniere for Boys, Kolkata

Science stream with the additional subject of Computer Applications (92.5%)

May 2005Apr 2007

Indian Certificate of Secondary Education (ICSE)

La Martiniere for Boys, Kolkata

Science stream (89%)

Skills

The following helps me earn my bread and butter (and wine of course)

Finacle (ICORE)

Using the tool to process customer requests and queries and operational banking tasks.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of a situation to approach the problem, create conclusions and alternative solutions.

SPSS

Analyzing the data and interpreting the results in computer output in the form multivariate analysis when analyzing two or more variables of various scales.

Transact-SQL

Querying, altering and defining relational databases, using declarative statements

Interests

What do I do when (if!!) I find any time apart my job?