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Personal Summary

A customer-service focused individual who has a strong desire to be a part of an award-winning team. i comes to you with a background in ensuring that the needs of customers are always met.  As a seasoned professional I can handle upset or difficult customers, make decisions under pressure and. Aside from my technical competencies, her pleasant manner and excellent communication skills allow her to provide outstanding customer service in any industry. At the moment I'm looking for a suitable position with a company where hard work is rewarded and top performers move up quickly.Beside that, searching for an opportunity to use my years of experience as Cashier Supervisor to increase the client base and sales for the right company.

 

Career History

04/2014Present

Cashier Supervisor

Yang Ming Line Viet Nam

Major: International Management

06/201303/2014

Key skills & Competencies

Professional
  • Able to use appropriate words and tone when dealing with difficult customers & building customer relationships.
  • Documenting Customer Service processes..
  • In-depth knowledge of Microsoft Office Excel and Word.
  • Ability to adapt to a flexible schedule.
  • Fully aware of data protection legislation and confidentiality issues.
  • Able to work within broadly established guidelines and processes.
  • Watching out & knows how to articulate answers with customer.
  • Using feedback to improve customer service and satisfaction.
  • Willing to cover other shifts at short notice.
Personal
  • Excellent oral and written communication skills.
  • Friendly, helpful and knowledgeable.
  • Approachable and easy to get along with.
  • Having a positive attitude at all times.

Education

20092013

Bachelor degree of Business Administration (B.A)

Ho Chi Minh Open University

Major: International Management

Areas of Expertise

Customer Handling
Customer Service