Biking, swimming, golf.
Biking, swimming, golf.
A results-oriented, opportunity driven senior hospitality executive able to improve customer service, while increasing revenues and profitability of upscale resort properties.Capitalizing on the unique assets of a property, leverages innovative guest service and management approaches to build success.Expertise in all facets of the business of operating, marketing and selling premier hotels, golf, ski, special events, resort destinations, adventure travel and global reservation services.
Over 25 years of progressive success in some of the leading public companies in the industry including Hyatt and Sheraton Hotels, as well as a private four diamond destination on Maui, Hawaii.Long-standing relationships with the top companies and executives in the wholesale, retail, meeting & incentive markets.Track record of reduced employee turnover, workers compensation claims, and increased guest satisfaction.Highlights include:
Providing marketing support to clients in the hospitality, retail and non profit industries. A sampling of clients includes East West Resorts, Big Sky, MT, Open Doors USA, Ladera Dermatology and Picture This. Instructor at American Public University System.
Responsible for the complete operation and financial performance of The Inn at Aspen’s 122 condo/hotel rooms and food and beverage operation. Managed The Inn at Aspen homeowner association and acted as liaison for the 2007 Winter X Games while negotiating The Inn at Aspen as the headquarters for the 2008-2010 Winter X Games.
Responsible for full operation including complete financial performance for all departments including 168 guest rooms, newly developed condominiums, 26,000 square feet of meeting space, fitness center and 5,000 square foot full service spa. Special Events including summer concert series (Live at the Lake) with over 11,000 attendees.
Responsible for convention and visitors bureau functions of Snowmass Village Resort Association including group sales, reservation center, management of 25,000 square foot convention center, social marketing, events & activities and a $5 million dollar budget. Association comprised of over 1,200 members and operated as a 501c3, not for profit business.
Provided management and marketing services and consulting to clients in the adventure travel, golf, and E-Commerce industries.A sampling of clients include:Molokai Ranch, (GM, Sales and Marketing - 60,000 acre Hawaii adventure destination); Sports Pro Hawaii, Senior PGA (Sales); Kaanapali Golf Course, (marketing services) and Lexington Services, a global distribution company providing internet and GDS hotel reservation services.
Responsible for complete operation and financial performance of 194 room four diamond hotel and over 150 1, 2 and 3 bedroom private villas.Facilitated ownership transitions, property upgrades, and played an integral role in the marketing of special events, including PGA golf tournaments, wine symposiums, and music festivals.