An experienced customer services executive with several years of experience working in customer support departments within UAE and Philippines.

Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.

Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.

Presently looking for a customer services position with a reputable company.

Personal Skills

  • Calm under pressure and maintains records in timely and accurate fashion.
  • Good decision-making, communication, and IT skills.
  • Ability to encourage and motivate people with responsible attitude.
  • Keen interest in helping and working with customers.
  • Fluent in English & Tagalog.



Microsoft Powerpoint

Microsoft Excel

Microsoft Word


Feb 2013 - Apr 2013

Business English Course

1999 - 2003

Advanced Electronics and Computers

The Sisters of Mary School

Work experience

Work experience
Jun 2012 - Oct 2013

Administrative Assistant

Geo-Strategic Commodities Consulting
  • Was required to create and send monthly invoices.
  • Reconciliation of financial and credit accounts.
  • Ensured prompt collection of all receivables.
  • Track and pay vendors in a timely manner.
  • Assemble and share information with all team members.
  • Maintain an accurate and orderly account filing system.
  • Assist with payroll and keeping employee data accurate.
  • Provide administrative and human resources support as requested. 
  • Assist in Purchase orders, data maintenance as well as create report, memos, etc.
Dec 2011 - Jun 2012


Golden Tulip Hotel
  • Responsible for the service of beverages to the guests in a friendly and courteous manner. 
  • Ensured the cleanliness, maintenance and upkeep of all equipment, furniture and facilities.
  • Provided support to bar staff when required.
  • Worked as hostess to welcome and seat new guests.
2010 - 2011

Customer Support

Asia Brewery, Inc.
  • Handled incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues were resolved both promptly and accurately.
  • Needed to answer the questions of customers regarding the products or services and its operation or maintenance.
  • Handled and resolved customer complaints.
  • Educated customers on product lines & specifications.
2009 - 2010


Carebest Manpower, Inc.
  • Served visitors by greeting, welcoming, and directing them appropriately.
  • Notified company personnel of visitor arrival. Maintained security and telecommunications system.
  • Ensured a safe and clean reception area.
  • Responded to emails and phone calls.
2007 - 2009

Production Line Assistant

ProMOS Technologies

  • Assisted with general production line tasks.
2005 - 2007

Production Assistant

Danam Tech Inc.

  • Assigned to overseeing production activities, including auditing safety of operations and product quality.


2003 - 2005


AMA College


Social – I enjoy socializing with friends, meeting new people and traveling.

Research – I enjoy learning new things and reading interesting informative books.

Sports – Badminton, Table Tennis