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Work experience

Nov 2012Dec 2013

Business Technology Analyst - Technology

Deloitte U.S. India offices
Developed subscription delivery portal(SDP) for VMware as a part of 10 member team using JAVA. Responsible for developing "Configurator" module of the project, with main focus on generating statements for selected subscription services using JAVA. Worked on further enchantments to the module as per new business requirements like generating a PDF of the statements for customer use using JAVA Debugging reported as part of testing cycle
Sep 2011Oct 2012

Analyst

Global Logic
Deputed onsite for innovative project with the world’s largest Internet related products and services provider. Reviewed websites to judge website quality for compliance with policy guidelines. Imparted Technical Support via chat and email for client initiatives. Reviewed and updated technical support forum and FAQs to maintain current, relevant status of information. Planned and implemented primary and revised workflows for existing and upcoming projects. Interacted directly with clients and customers based abroad to facilitate registration and all additional support for products. Conducted on-the-job and classroom training of newly recruited agents and associates on key project requirements and deliverables. Monitored project handovers and delivered accurate, timely process reports.

Education

Jan 2014Dec 2015

Master of Science

University of Massachusetts Lowell

Computer Science

20072011

B-Tech

DRK Institute of Science and Technology affiliated to JNTU-Hyderabad

Electronics and Communication Engineering

20072011

IAE

NIIT

Skills

JSP
Servlets
Core Java
Programming
Java

Certifications

Oracle Certified Java Professional