bharat r. bhatia

a.k.a. "Sunny"

Summary

High energy professional with demonstrated ability to solve problems and please customers. Natural at working effectively with diverse populations, mentoring coworkers through example, maintaining highest standards of performance. Wide range of skills with aptitude to learn new concepts quickly.

Work History

Work History
2011 - 2015

General Manager

International Furniture Wholesalers, Philadelphia, PA

Coordinated with store owner to implement sales strategies.  Oversaw operations and growth of wholesale furniture store with full responsibility for the day to day operations of the store

Sales & Marketing
Profitability Improvement
Budgeting & Finance
Customer Service
HR, Recruiting & Planning
Management Development
Shipping & Receiving
Cash Management
Staff Development
Business Development


2006 - 2010

President/Owner

Royal Furniture Gallery, Houston, TX

Built family-owned and operated furniture gallery

  • Development of product knowledge, presentation, pricing, effective communication, closing technique, after sales care and dispute resolution to encourage repeat business
  • Kept meticulous books on incoming and outgoing inventory
  • Provided exceptional customer service, building relationships with customers, neighbors, and fellow business owners
  • Hired, trained, and mentored staff Managed workloads, cross-training initiatives, development of staff, and scheduling
  • Resolved processing issues with business partners
  • Aided manager with cost-saving initiatives and maintaining quality metrics Assisted with employees’ workload during high volume times 
2000 - 2006

Voluntary Work

Milwaukee, WI  & Wilmington, DE
1992 - 1999

Navigation Officer - Merchant Navy

Kishinchand Chellaram Maritime Agency
  • 2nd Officer in Merchant Navy
  • Navigation officer, handled dry cargo, logs, bulk etc.Assisted in initial implementation of ISO/ISM
  • Special duties included maintenance of life saving and fire fighting equipment, and related SOLAS equipment. 
  • In charge medical representative while on ship


Education

Education
1996 - 1997

Nautical Science and 2nd mate foreign going vessel license

Lal Bahadur Nautical College

Merchant Navy

1989 - 1992

Under-graduate Courses; Science

R.D. National College of Science and Commerce

Chemistry, Biology, and Physics

1989

High School Diploma

St. Andrews High School

Honors Program

CORE COMPENTANCIES

  • Customer Focus:  Dedicated to meeting or exceeding the expectations and requirements of internal and external customers via general care and excellent service; acts with customers in mind; consistently creates a win-win experience and solution; establishes and maintains effective relationships with customers; gains their trust and respect; is confident, flexible, efficient and effective when responding to requests, and monitors and evaluates customer satisfaction


  • Drive for Results:  Exceeds goals successfully; consistently a top performer; bottom-line oriented; persistently pushes self and others to be the best


  • Collaboration:  Leverages cross-functional resources and respective team members appropriately; establishes and maintains effective relationships that lead to better results; builds relationships and communicates effectively with direct reports, team, sales support, leadership and vendors; shares wins and successes; defines success in terms of the whole team; effectively manages time and projects, prioritizes work and focuses on task that add value; in an effective team member and leader


  • Motivating Others:  Creates a climate in which people want to do their best; can motivate all direct reports and team or project members; can assess each person’s motivation and use it to get the best work from them; delegates tasks and decisions; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel appreciates for their contribution; is someone people like working for and with


  • Building Effective Teams:  Blend people into teams when warranted; creates strong morale and spirit; fosters open communication; lets people finish and be accountable for their work; defines success in terms of the whole team; creates a feeling of belonging within the team


  • Communication:  Ability to follow up and exceed customer expectations; presents oral and written information clearly and concisely in a variety of communication settings and styles; can deliver messages that have the desired effect and impact