- Dombivli Maharashtra
- [email protected]
ServiceNow Certified Administrator & Developer with 2.10 years of IT Experience involved in implementation and support of enterprise applications based on ITIL framework. Designed, developed and implemented key modules such as Incident management, Service Request, Change Management, Service Catalog, SLA Configurations, Survey and Content Management. I intend to work within an organization where I can utilize my acquired skill- set and knowledge for its performance enhancement. Moreover I wish to add value to my-self by having a practical exposure to the prevailing management trends and practices.
Vision of the Project is to come out of the legacy “Track-IT” tool and adapt to ITSM best practices using ServiceNow
Phase 1 includes development of Incident, Service Request ,Service Catalog including the ESS portal
LDAP Integration using Mid-Server to import users