Beverly Tuggle

Beverly Tuggle

Objective

                                    A Valuable Resource for Your Company  (link to my video resume)

Accomplished, seasoned, PMP and ITIL certified Project Manager passionate and enthusiastic about project management, process improvement, quality assurance and customer/client satisfaction. Acutely aware that processes may need tailored to fit the particular client, project or business situation. 

Committed to delivering projects that meet the business needs.  High-performance leader with a keen ability to build and cultivate business relationships and cohesive teams.

Experienced managing cross-functional and geographically diverse teams on highly visible projects in fast-paced and ever changing environments.

Interest

Born in St. Louis Missouri.   Raised in the St. Louis Metropolitan area in Cahokia, Illinois.  I was able to watch the progress of the St. Louis Gateway Arch as it was being built from my backyard.I love traveling and spending time with my family.  We have visited most of the U.S. states including Hawaii as well as trips to Canada, Mexico and a cruise to the Bahamas.         Activities I enjoy in the St. Louis area are musicals at the St. Louis Fabulous Fox and the Muny OperaSt. Louis Cardinal baseball games, visiting the St. Louis Zoo, going to ice skating events at Scottrade Center and yearly attending the Monster Jam at the Edward Jones Dome with my great-nephew Jeremy.

Summary

IT Project Manager (PMP) with extensive experience providing leadership on complex IT projects using cross-functional diverse teams to deliver time and cost saving technology solutions that meet strategic business objectives.

Successfully managed a variety of projects types including:

  • application development 
  • software upgrades
  • tool deployment
  • conversions/migrations
  • application re-engineering
  • process improvement
  • quality assurance and 
  • training.

Expertise includes: PROJECT MANAGEMENT:  PMP and ITIL v3 certified, Full Project Life Cycle Management, Communication Management, Stakeholder Management, Industry Standard PM Methodology and Tools

PROCESS IMPROVEMENT:  Develop/Deploy processes, Coach/Mentor and Train Teams, Identify improvement areas, Develop Corrective Action Plans, CMMI Assessment Team Experienced

QUALITY ASSURANCE:  Develop Project Quality Plans, Perform: Process Audits, Work Product Reviews, Walk-thrus

LEADERSHIP:  Coach/Mentor, Train and Evaluate teams; Build Business Relationships; Facilitate Meetings; Resolve Problems; Deliver Presentations

Work History

Work History
Mar 1997 - Mar 2009

Project Manager/Analyst-Senior

EDS (Electronic Data Systems)

Provided full project life cycle management following industry standard methodologies and tools to deliver solutions that meet strategic business needs for several Fortune 500 clients. Develop and deliver training to teams throughout the organization.

Selected Accomplishments:

Eliminated security vulnerability in RIM Blackberry software by an emergency implementation of fix in vendor software (client was elated, strengthen relationship)

Identified scope, developed project schedules for software / server upgrade project

Achieved legally mandated date and PC-based solution requirement by replicating mainframe Long Distance Authorization functionality to a PC-based application, data conversion (ETL), established and managed call center support

Facilitated business process mapping for Contract Management function of two merging companies providing full functionality but eliminating redundancy

Established Check 21 Print Site by go-live date for enterprise wide testing and implementation, managed the day-to-day print site operations

Jump-started the Oracle 8i to 10g upgrade project, developed project schedule, established project meetings with all stakeholders, coordinated testing

Obtained client approval for server & application performance real-time dashboard project by developing/presenting a comprehensive project proposal

Project Management Office (PMO) experience:

Established call center instance in Europe to meet client go-line date; as part of the production support PMO, developed processes and procedures, deployed tools and trained global organization on Incident, Problem, Root Cause & Change Management

Supported 9 project managers for Legacy Network Shutdown program by maintaining their project schedules, ensuring timely updates of the project status, issues and risks, conducted weekly status reporting to EDS /client management teams

Managed 3 large EDS enterprise projects for several internal organizations:

oOrchestrated QA program turnaround by developing a robust Quality Function program improving process maturity across the organization

oDeployed a new tool to replace expiring time-tracking tool to 5 organizations (created “quick reference guides” and delivered training on tool use)

oTrained and deployed new proprietary process and project management methodology to the organization (based on PMBOK and CMMI level 5 compliant)

Project Type Experience:Application Development, Production Support, Re-engineering, Conversions, Software Upgrades, Tool Deployment, Project Management Office (PMO) support, Process Improvement, Quality Function Deployment, Training

Industry Experience:Information Technology Services, Telecommunications, Drug Wholesaler/Medical Supply Distributor, Financial, Manufacturing, Energy, Government

Oct 1973 - Feb 1997

IT Project Manager

Venture Stores, Inc

Delivered IT project solutions that increased sales, market share and customer satisfaction, reduced operating expenses and shortage, improved accuracy, increased productivity, enhanced application processing run-times and provided greater system flexibility and maintainability.  Responsible for full project life cycle management and training end-user to use developed solutions.

Selected Accomplishments:

Lead Project Manager for company’s largest project ever, the Price Removal project.Standardized pricing throughout the enterprise (store signage and shelves, POS and distribution centers.Coordinated / interfaced across all IT Apps and Ops teams and all business function departments.

Managed “private-label” credit card program conversion, development and implementation.Project added revenue and retained customers

Automated capture of markdowns taken at POS for special circumstances (Lucky Customer, Valued Customer, Senior Discount, competitive shop)

Developed new functionality in Advertised Merchandise system to automatically create purchase orders for items that were to be “on-sale” to ensure the items were in-stock during the advertised week.This eliminated the need for the buyers to manually identify the need to place orders and improved customer satisfaction

Modified application to allow individual stores to have items at different prices and in different statuses, allowing changes in demographics and seasons improving customer satisfaction and moving merchandise in and out as needed

Designed, developed and implemented a system to automate the markdown and clearance of aged merchandise eliminating buyer responsibility to ensure merchandise is cleared out to make room in the stores for new merchandise improving merchandise flow

Modified the purchase order process to automatically redistribute the on-order quantity for each store based on store sales to reduce store out-of-stocks resulting in higher customer satisfaction

Significantly reduced time and resources required for store personnel to perform store critical functions reducing store payroll costs, improving accuracy and improved customer satisfaction

Increased accuracy by working with technical support team to design and develop a “transmission control system” to ensure all activity transmitted to and from distributed systems was applied in sequence and auto-alert failed transmissions

Enhanced application processing and maintainability to reduce run-times which extended the need to upgrade the mainframe processor

Application Experience:Inventory, Merchandise Price Control, Financial, Purchase Orders, Receiving, Distribution, Marketing, Point-of-Sale, Planogram, Store Operations

Education

Education

Certifications

Certifications
Oct 2009 - Present

ITIL v3 Foundation - IT Service Management

CSME APM Group
May 2009 - May 2012

Project Management Professional (PMP)

Project Management Institute (PMI)