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Work experience

Mar 2014Oct 2014

Customer Service Representative

Russell's Heating and Cooling

Customer Service Representative Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.

Feb 2013Jan 2014

Service Writer/cashier

Value Logic

Service Writer/Cashier revolve around the needs of the customer.

Developing relationships with customers through successful management of product or service delivery.

Duties can include tracking repairs and their causes, scheduling technicians and processing warranties.

Customer profile information is usually stored in a computer system, which the service writer is responsible for maintaining.

Developing cost estimates.

When a customer requests a repair, the service writer logs what parts are needed, how much time should be allocated to make the repair and schedules the appropriate technician for the job based on the customer and their repair needs.

This information is conveyed to both the customer and the employer of the service writer in a timely fashion. 

Aug 2012Feb 2013


Mellow Smokes

Cashier Answer customers' questions, and provide information on procedures or policies.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers.

Issue trading stamps, and redeem food stamps and coupons.

Maintain clean and orderly checkout areas. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Offer customers carry-out service at the completion of transactions.

Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Request information or assistance using paging systems. Resolve customer complaints. Sort, count, and wrap currency and coins.

Weigh items sold by weight in order to determine prices. Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Cash checks for customers.

Compile and maintain non-monetary reports and records. Keep periodic balance sheets of amounts and numbers of transactions.

Post charges against guests' or patients' accounts.

Sell tickets and other items to customers.

Stock shelves, and mark prices on shelves and items.

Pay company bills by cash, vouchers, or checks.

Jan 2011Jul 2012

Administrative Assistant

Xtreme Auto Detailing

  • Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
  • Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Provides information by answering questions and requests.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed


Current Employment status:

I am Currently employed FT with Anderson financial LLC

START DATE: 01/04/17

Work phone: (757)-480-4760

Supervisor: Rickey Jenkins

Location: 7816 North Military Hwy Norfolk VA