Download PDF

Community Involvement

  • Ludlow-Taylor Friends (group working with neighborhood public school), Washington, DC, 2007–present
  • Capitol Hill Learning Group – Web Manager, Washington, DC, school year 2008-09
  • G Street Cooperative Playschool Board of Directors – Treasurer, Washington, DC, school year 2007-08
  • Dorset Condominium Board of Directors – Member and President, Washington, DC, May 2001–May 2004
  • Alumni Admissions Representative, Colorado College, Spring 1996, 1997, 1998
  • Volunteer, Read Aloud Program for preschool students, Fort Collins, Colorado, July 1995–May 1997


* Strategic communicator and information architect* Expert in organizing, writing, and presenting content so it is useful for the intended audience online and in print* Skilled in training adults to use technology and to write and present content effectively

Seeking part-time or contract opportunities in organizing, synthesizing and presenting information; writing; training; requirements gathering; user-centered documentation writing; or project management.

Professional Development

  • Information Architecture Institute, Usability Professionals Association, and NTEN (Member and conference participant), 2006-present
  • Information Architecture. USDA Graduate School course taught by Thom Haller, Washington, DC, Fall 2008
  • Website Makeover. Web Manager University course taught by Ginny Redish, Washington, DC, November 2007
  • Society for Technical Communication–Washington, DC chapter (1st Vice President; planned and executed skill-building and networking programs for 600-member chapter), 2001–2006
  • Putting Complexity on the Web. Course taught by Merry Bruns, Washington, DC, June 2003
  • Presenting Data and Information. Course taught by Edward Tufte, Arlington, VA, October 2001
  • Education Policy and Fellowship Program. Washington, DC (10-month leadership development program sponsored by the Institute for Educational Leadership), Fall 2000–Spring 2001
  • Forester Insituto Internacional. Spanish language program in San Jose, Costa Rica, Summer 1994

Work experience

Campaign Volunteer Coordinator

State Legislative Re-Election Campaigns
  • Summer 1992 and Fall 1994
  • Coordinated volunteers to walk with candidates, fundraise, and participate in Get Out the Vote activities
Feb 2008Present

Writer/Editor, Trainer & User Experience Advocate

Independent Consultant
  • Work with organizations to develop and organize online content; gather requirements; build websites; analyze how users interact with websites and content management systems; and conduct trainings
Mar 2004Jan 2008

Locals Online Coordinator

Service Employees International Union (SEIU)
  • Managed a program that provided content management systems, advocacy software and Web analytics to 60+ participating local unions across the country
  • Managed project on client side to design, build, test, and roll out a custom-built content management system and new website designs; user experience advocate; product manager for bug fixes and enhancements
  • Managed vendor relationships for software products, design and training
  • Planned, coordinated and executed all software trainings (in-person and remote formats)
  • Wrote documentation, including comprehensive user manuals and shorter how-to and best practices pieces
  • Maintained network of more than 60 Web and online advocacy administrators
Jan 2003Feb 2004

Writer/Editor, Trainer & Publications Contributor

Independent Consultant
  • Wrote, edited and produced publications and documents on education and environmental issues for nonprofit and corporate clients
  • Writing coach in semester-long, online writing program for federal employees
Jan 2003May 2003

Adjunct Professor

  • Developed new course, “Creating Technical Documents,” for graduate program in publications design
  • Taught course that improved students’ skills in planning, writing and designing technical documents
Nov 1999Jan 2003


Collaborative Communications Group
  • Managed project teams of writers, designers and vendors for publications, media materials and online tools
  • Developed, produced, wrote and edited instructional and promotional materials on public education reform
  • Designed trainings and learning experiences; developed facilitators’ materials; facilitated workshops
  • Contributed to office administration and helped manage information technology
Feb 1999Nov 1999

Communications Associate

Center for Policy Alternatives
  • Wrote and designed publications and issue papers on a variety of policy issues for state legislators
  • Participated in redesign of Web site; organized architecture and wrote new content
Jan 1998Dec 1998

Teaching Assistant

  • Taught and provided substantive editing to help graduate business school students improve their writing
  • Copy-edited manuscript on political analysis
May 1998Aug 1998

Media Relations Intern

Communications Consortium Media Center
  • Wrote and designed press mailings; copy-edited publications; organized media coverage on civil rights
Oct 1995Jun 1997

Grants Office Coordinator

Poudre School District Research and Development Center
  • Wrote, edited and contributed to program development for large, collaborative grant proposals
  • Trained educators to write effective grant proposals
  • Increased grant funding for innovative K-16 education programs
Apr 1996Nov 1996

Co-Campaign Manager

Bob Bacon, State Representative, CO
  • Wrote campaign literature; coordinated volunteers; walked door-to-door; prepared financial reports
Sep 1994Oct 1995

Americorps–VISTA Volunteer/Community Awareness Coordinator

Poudre School District Early Childhood Programs
  • Developed and implemented communications plan that increased publicity and funding
  • Designed and wrote newsletters, brochures, flyers, a video and Web site


Aug 1997Dec 1998

Master of Arts in Professional Writing

Carnegie Mellon University

Interdisciplinary program with focus areas in print and online communication, document design, corporate marketing, and public policy and business communications

Sep 1990May 1994

Bachelor of Arts in Philosophy

The Colorado College
  • Interdisciplinary focus
  • Urban Studies Program, Chicago, Illinois, Fall 1992
  • Varsity Swim Team, 1990-94; Team Captain, 1993-94


Knowledgeable on public policy issues and community advocacy
Familiar with community advocacy organizations, union communications and organizing, state policymaking and political campaigns
Trainer and teacher
Develop and deliver training curricula for content management and online advocacy products; write documentation explaining how to use software for novice users; teach technical skills to adult learners; develop workshops and discussion tools for community engagement on school reform issues
Project and program manager; software product manager
Organize processes and people to gather requirements for and execute communications products, the software development process and Web sites
Information architect & user experience advocate
Evaluate constituents' uses of technology; bring user perspective to technical teams in the software development process, and to organizations making decisions about online programs
Strategic communicator, writer and editor
Organize, synthesize and write content for print and online formats; tailor information for targeted audiences; present complex policy ideas to community members; promote programs and services