Bethany Paula Z. Buendia

Summary

Highly conscientious customer service representative with an ear for sustaining people's needs, excelling at customer satisfaction and retention.  Pre and post-sales support specialist. Flexible and hardworking in deadline-driven situations, retail experience in a fast-paced, team-based environment.

Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.

Superior computer skills and telephone etiquette. Accustomed to editing, creating media content on social media platforms. ,(html content etc)

Work History

Work History

KMCI Commercial building

Bookkeeper, Apprenticeship Commercial Property Manager

Monitoring the accounts that pertain to the running of the building

Responsible for instituting collection procedures on late-paying tenants. 

Sykes Asia Inc.,

Sep 2014 - Sep 2015

Customer Service Representative

Handle telecommunications account for customers

  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Jobs & Hire

Mar 2014 - May 2014

Staff Reporter Entertainment Articles 

Staff Reporter Entertainment Articles Submitted and created media content primarily entertainment articles for website.

Education

Education

University of Santo Tomas

May 2013

Bachelor of Arts in Communication Arts

-International Students Association member

-14th Model United Nations Assembly representative

Paref Rosehill Inc.,

Mar 2009

Highschool

Skills

Skills
Creative Writing
MS Windows proficient
Handle heavy workload
Able to work independently, as well as part of a team
Strong client relations
Creative problem solver
Quick learner
MS Windows proficient
Exceptional communication skills (highly proficient in the English language)