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Objective

Uphold the vision of Perth Zoo as a temporary employee who has a notable work ethic, is a fast learner, has a passion for wildlife and will be positive addition to their team.

Recent Employment History

Dec 2016Present

Product Development and Reservations Consultant

Discover Australia Holidays

Wholesale travel company in the vibrant Tourism industry, which assists the general public  to coordinate their travel plans and create powerful travel itineraries to make lasting memories.

Product Development - Duties and Responsibilities 

  • Design and develop travel packages including initial research and liaising with tour operators, design detailed itineraries, create informative and engaging descriptions, generate package pricing with Microsoft Excel and either upload to the company website, forward to Marketing team for brochure and EDM creation or forward/upload to online businesses for marketing distribution (e.g. Kogan and Travel Starts at 60). 
  • Update and monitor company website and brochure content  to consistently improve descriptive writing , correct  pricing and update travel package itineraries.
  • Create, update and digitise booking procedures for Reservations Team and ensure they have up to date product knowledge.
  • Organise and assist with large campaigns and events  such as Australasian Police and Emergency Services Games, AFL travel packages, CHOGM, Kogan, Travel starts at 60 as well as large co-operative advertising campaigns with major airlines, cruise liners,  tourism authorities and suppliers (e.g. Great Southern Rail).
  • Create and maintain positive business relationships with hotels, airlines, tour operators, airport transfer companies, cruise companies, rail companies and vehicle hire operators.

Reservations ConsultantDuties and Responsibilities 

  • Book single day trips, through to complex multi-destination tailor-made itineraries using  in-house computer systems.
  • Provide face to face and telephone advice to customers ensuring excellent  customer service at all times, professional and welcoming manner and calm and diplomatic dispute resolution.
  • Maximize sales and customer satisfaction by maintaining  in depth brand and product knowledge to suggest upgrades that would improve the client’s holiday experience.
  • Perform administrative and office support for multiple departments within the company including Marketing, Reservations, Accounting and Senior Executives in form of Word processing, data entry, filing, sort and distribute incoming mail, dispatch outgoing mail, use  phone switchboard system to divert incoming calls to appropriate department/employee, printing, binding, scanning and photocopying.

Achievements

Promotion to Product Department and selected for a two week long company-paid trip to Western Australia's South West region, gaining first-hand experience and further knowledge of the tour packages and products on offer.

Oct 2011Dec 2016

Sales Consultant

Brand Moto Corp (Helmet house)


First motorcycle accessory store in Perth, established 1972,  committed to offering clients an informative and high standard of customer service. Clients are educated on protective gear and safety measures, ensuring they are as safe as possible 
while enjoying the breath-taking experience of riding their motorcycle.

Retail Sales Consultant - Duties and Responsibilities

  • Provide an exceptional customer service experience, building ongoing customer and business relationships.
  • Utilize advanced selling skills and product knowledge (including cross-promotion of products and services) to meet the client’s specific needs.
  • General retail duties, including in-store stock control and inventorygeneral maintenance, processing returned items, operating cash register, ordering stock, receiving deliveries and stocking shelves.


Achievements

Taking part in the 2013, 2016 and 2018 York Show, 2015 and 2016 Retro Bike show and the 2015 Motorcycle & Scooter Show.

Education

Present

Certificate of Completion (IARC Accredited)

Interior Design Academy

I am currently completing a self-paced course delivered online.

Interior design is of personal interest to me, I am thoroughly enjoying this course and appreciate the new skills and knowledge I am gaining from it. 

Mar 2014May 2014

FGASA Level 1 (Field Guide Association of Southern Africa)

Shamwari Conservation Group

A 60-day intensive training course which on completion I became qualified to work as a field (nature) guide in Southern Africa. The course qualified me to take tourists on guided walks and drives in non-dangerous game areas or on drives in dangerous game areas, gave me sound knowledge of tour guiding and furthered my leadership skills.

  • Certificate of Competence - First Aid Level One (Including AED)
  • Certificate of Achievement - Basic Snake Handling
  • Certificate of Attendance - 4x4 Off Road Driver Training
  • Certificate of Competence - Knowledge of the Firearms  Control Act, 2000
  • Certificate of Competence - Handle and Use a Manually Operated Rifle or Carbine
  • Certificate of Attendance - Advanced Rifle Handling
  • Certificate of Attendance - Hospitality and Wine-Tasting

Feb 2010Jul 2010

Certificate III Tourism (Wholesale & Retail Travel Sales)

Central Tafe WA

This Certificate qualifies me to work in retail or wholesale travel companies in the Tourism industry.

This qualification provided me with well-developed tourism service, sales and operational skills. I was taught to use discretion, judgement and hava sound knowledge of industry operations.

  • Certificate of Completion - Tour Wholesaling
  • Certificate of Completion - Retail Travel Sales
  • Certificate of Completion - Visitor Information Services
  • Certificate of Achievement - Sabre Fundamentals

Volunteer Programs

February 2014 -  August 2014

Antelope park, Lion Rehabilitation Volunteer
Gweru, Zimbabwe

A memorable experience working with the majestic African lion on the world's leading lion breeding and release project. I learnt about lion behaviour and assisted with vital research data while living and working in a game park in the beautiful Zimbabwe midlands.

Na Ankuse Wildlife Sanctuary, Teaching and Wildlife Volunteer
Windhoek, Namibia

Here I volunteered with wildlife and big cats at an internationally renowned wildlife conservation project in the Khomas region of Namibia. The unique program combined the opportunity to assist in a local school, helping the children with their studies , with the chance to work hands-on with the animals who came to the Sanctuary in need of rescue,  care and rehabilitation.

White Shark Project, Marine Conservation and Community Volunteer
Gaansbaii, South Africa

This project offered a unique opportunity to assist in the conservation and research of the Great White Shark in its natural environment by assisting to gather research from a boat and underwater diving cage. In addition to this project, I was also privileged to volunteer at the Masekhane/White Shark Project "Swop Shop" which combined conservation, social improvement and education.

These programs combined the opportunity to assist in local schools and after-school care programs, helping the children with their studies and school work and working hands on with endangered wildlife  to assist in vital research and rehabilitation. 

References

Character Reference

Discover  Australia Holidays                                                                                                                 
Mr Connor Spencer 
Reservations Team Leader

0432 996 822
[email protected]com

Samples of completed Product Development work with Discover Australia Holidays:

https://www.kogantravel.com/kt/buy/indian-pacific-5-day-luxury-rail-package-one-including-flights-departing-adl/ 

https://travel.startsat60.com/holidays/tasmanian-wonders-10-day-hobart-to-hobart 

https://www.discoveraustralia.com.au/holiday-packages/port-douglas-all-inclusive-mp359.html 

Employment Reference

Helmet House                                                                                                               
MrJohn Storer 
Business Owner

0414 896 962
(08) 9362 1758
Albany Highway, East Victoria ParkWestern Australia. 
johns@helmethouse.com.au