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Objective

To  provide valuable assistance to a business  that is in need a temporary employee who has notable work ethic, is a fast learner, willing to work hard and will be  positive addition to their team.

Recent Employment History

Dec 2016Present

Product Development and Reservations Consultant

Discover Australia Holidays

Wholesale travel company in the vibrant Tourism industry, which assists clients to coordinate their travel plans and create powerful travel itineraries to make lasting memories.

Duties and Responsibilities 

Product Development

  • Design and develop travel packages for the public - including initial research and liaising with tour operators, design detailed itineraries, create informative and engaging descriptions, generate package pricing with Microsoft Excel and load all information onto the company website.
  • Update and monitor company website and brochure content - consistently improve descriptive writing , correct  pricing and update travel package itineraries.
  • Create booking procedures for Reservations Team and ensure they have up to date product knowledge.
  • Effectively communicate with company staff and suppliers on all levels from Juniors to high-level Senior Management.
  • Assist with large campaigns and events such as Australian Police and Emergency Services Games, AFL travel packages, CHOGM, Kogan, Travel starts at 60 - Large co-operative advertising campaigns with major airlines, tourism authorities and suppliers (e.g. Great Southern Rail)
  • Create and maintain positive business relationships with hotels, airlines, tour operators, airport transfer companies, cruise companies, rail companies and vehicle hire operators.

Reservations Consultant

  • Design and develop single day trips, through to complex multi-destination tailor-made itineraries using in-house computer systems.
  • Provide face to face and telephone advice to customers ensuring excellent customer service at all times, professional and welcoming manner and calm and diplomatic dispute resolution.
  • Maximize sales and customer satisfaction by maintaining in depth brand and product knowledge to suggest upgrades that would improve the client’s holiday experience.
  • Perform administrative and office support for multiple departments within the company including; Marketing, Reservations, Accounting and Senior Management Executives
  • Word processing, data entry, filing, sort and distribute incoming mail, dispatch outgoing mail.

 

Achievements

Promotion to Product Department.


Selected for a two week long company paid trip to Western Australia's South West region, gaining first-hand experience and further knowledge of the tour packages and products on offer.

Oct 2011Dec 2016

Sales Consultant

Brand Moto Corp (Helmet house)


First motorcycle accessory store in Perth, established 1972,  committed to offering clients an informative, high standard of customer service. Clients are educated on protective gear and safety measures, ensuring they are as safe as possible 
while enjoying the breath-taking experience of riding their motorcycle.

Duties and Responsibilities

  • Engage and provide an exceptional customer service experience, building ongoing customer and business relationships.
  • Utilize advanced selling skills and product knowledge (including cross-promotion of products and services) to meet the client’s specific needs.
  • Dispute resolution, negotiation, facilitating client complaints and feedback in a calm and diplomatic manner.
  • General retail duties, including in-store stock control and inventory, and ensuring store maintained clean and tidy.


Achievements

Taking part in the 2013, 2016 and 2018 York Show, 2015 and 2016 Retro Bike show and the 2015 Motorcycle & Scooter Show.

Education

Present

Certificate of Completion (IARC Accredited)

Interior Design Academy

I am currently completing a self-paced course delivered online.

Interior design is of personal interest to me, I am thoroughly enjoying this course and appreciate the new skills and knowledge I am gaining from it. 

Mar 2014May 2014

FGASA Level 1 (Field Guide Association of Southern Africa)

Shamwari Conservation Group

A 60-day intensive training course which on completion I became qualified to work as a field (nature) guide in Southern Africa. The course qualified me to take tourists on guided walks and drives in non-dangerous game areas or on drives in dangerous game areas, gave me sound knowledge of tour guiding and furthered my leadership skills.

Feb 2010Jul 2010

Certificate III Tourism (Wholesale & Retail Travel Sales)

Central Tafe WA

This Certificate qualifies me to work in retail or wholesale travel companies in the Tourism industry.

I am able to develop travel plans for clients looking for adventure, luxury, culture and more. I can use my skills and knowledge to create unique travel experiences, make their dreams a reality, and create memories that last a lifetime.

Volunteer Programs

February 2014 -  August 2014

Antelope park, Lion Rehabilitation Volunteer
Gweru, Zimbabwe

Na Ankuse Wildlife Sanctuary, Teaching and Wildlife Volunteer
Windhoek, Namibia

White Shark Project, Marine Conservation and Community Volunteer
Gaansbaii, South Africa

These programs combined the opportunity to assist in local schools and after-school care programs, helping the children with their studies and school work and working hands on with endangered wildlife  to assist in vital research and rehabilitation. 

References

EMPLOYMENT REFERENCE

Discover  Australia Holidays                                                                                                                 
Mrs Anu ...
HR Manager
(08) 9362 1758
Railway Parade, West LeedervilleWestern Australia. 
[email protected]

CHARACTER REFERENCE

Safety Signs Australia                                                                                                                
Mr Victor Little
Sales Executive

0414 896 962
(08) 9362 1758
Railway Parade, West Leederville, Western Australia. 
[email protected] 

 

Further references available upon request