BESSIE ELDRIDGE-CLARKE

  • SHEFFIELD SOUTH YORKSHIRE

HOSPITALITY MANAGEMENT 

PROFILE

A focussed, driven and results orientated individual with over 10 years working in the Hospitality Industry.  Dynamic and competent within different aspects of management and other roles. Offering a principled take on leadership which has proved to be successful in revenue and profitability performance.

Key input towards business and operational decisions has lead to an increase in sales figures and annual profit. 

Being a highly enthusiastic and energetic person it has been a natural step to build not only excellent working relationships between colleagues but to enhance the communication and exchange with business clients and suppliers.

WORK HISTORY

Work History
Mar 2014 - Present

Couch LTD

Restaurant Manager [Unique coffee-shop bistro, serving hot food and alcohol. Seating for 70 covers, 25 staff, opening hours 7am-11pm]
  • Ensuring that the general day to day running of the business is a success
  • Reporting to the Operations Manager with weekly and monthly figures that include; GP's, staff costs, stock reports and sales figures
  • Working towards two-thirds of the business GP's and maintaining a weekly and monthly 68-72% GP for various products.
  • Influencing the staff expenditure where possible and working towards a weekly staff cost at 28-32%. Any overspends must be analysed and reported 
  • Carrying out weekly stock counts and investigate any abnormalities
  • Interviewing and recruiting new members of staff
  • Producing weekly rotas for staff 
  • Executing warnings and disciplinaries professionally and effectively
  • Handling all customer liaisons including bookings, complaints and queries
  • Using creativity to produce advertising, offers and marketing materials
  • Coordinating events and large parties 
  • Ordering all FOH products
  • Organising and chairing regular staff meetings
  • Communicating with the Head Chef regarding specials and menu ideas
  • Promoting customer satisfaction for steady repeat business
  • Cash handling (large amounts) and banking for the business
  • Organising sanitary and pest control maintenance for the building
  • Regular meetings with Operations Manager
May 2011 - Mar 2014

Las Iguanas

Restaurant Supervisor [Latin American nationwide restaurant. Seating for 140 covers, 25 staff, opening hours 12pm-1am]

Initially I had taken a waiting role whilst completing the end of my studies but I was soon approached with a promotion

  • Highest levels of customer service
  • Key holder
  • Ensuring all staff were knowledgeable of the menus and giving correct dietary information to customers (halal, gluten free, vegan/vegetarian options)
  • Cash handling large amounts
  • Following strict company guidelines for service, uniform and attitude
  • Opening the site and setting the bar and restaurant up for the day
  • Dealing with customer complaints
  • Making sure staff were well-informed of company rewards for excellent customer service
Feb 2008 - Jan 2011

Ego Mediterranean Restaurant

Restaurant Assistant Manager [Mediterranean restaurant, focussing on fresh tastes from the Med. Seating 90 covers, 14 staff, opening hours 10am-11pm]

Originally taken on as a Supervisor, I was promoted after 6 months 

  • Directed general restaurant operations, monitoring food quality and staff requirements to ensure a positive dining experience for every diner
  • Training staff to a high standard and ensuring company policies and procedures are followed
  • Handling large amounts of cash and carrying out the banking for the business
  • Taking care of bookings for small and large numbers
  • Solving customer complaints and queries
  • Christmas co-ordinator for three years, ensuring all bookings ran smoothly and were successful 

SKILLS

  • Team building/staff training
  • Purchasing and stock management
  • Facilities / health and safety administration
  • Customer service / relations
  • Policies and procedures
  • Continuous performance management
  • Cost control and specifications organisation 

OTHER EMPLOYMENT

My only notable departure from the hospitality industry was a period working as the Recruitment Manager for HomeFundraising Charity Fundraising. This gave me my first experience of interviewing, recruiting and training staff. It also gave me invaluable office management experience increasing my IT and administrative skills.

NOTED FOR

  • Outstanding communication skills with both customers and staff
  • Performing well under pressure
  • Resolving problems quickly and efficiently
  • Dealing with situations rationally and without hesitation
  • Going the extra mile
  • Exceptional timekeeping and punctuation skills
  • Ability to act responsibly and professionally at all times

KEY ACHIEVEMENTS 

  • Successful idea for making profit that has led to an annual gross increase of £78,000 / 15% 
  • Various awards won for continuous excellent customer service  - including winning prizes three times for 10-out-of-10 mystery diner reports
  • 2015 nomination for 'BEST NEW CAFE' at the Sheffield Exposed Awards
  • Quick progression and promotions in all previous roles
  • Qualified in First Aid
  • COSHH trained

EDUCATION

Education
Sep 2008 - Jun 2011

Photography Degree

Norton College / Sheffield Hallam University

Achieved 1st Degree 

Sep 1999 - Jun 2004

Regents Park Girls School

GSCE's

Obtained grades A-C in nine subjects