Technical Skills

AS400 & SAP // GoldMine // SalesLogix // Microsoft Customer Relationship Management Tool // Microsoft Office – Word, Excel, PowerPoint, Light Access, Publisher & Adobe Photoshop // Front Page 2000 // // HTML // Certified Webmaster

Interest

To keep busy, I’ve been improving resumes for friends, family and fellow job-seekers on both LinkedIn and JobAngels.com.

I am an avid advocate for increasing the visibility of Habitat for Humanity Restores - they sell donated construction materials whose proceeds go toward building homes for the less fortunate; www.habitat.org

I also promote blood donations for the national Red Cross (1-800-448-3543) and the local Hoxworth Blood Centers (513-451-0951) in Cincinnati.

You too can be a hero and save a life by donating blood! Call and make your appointment today.  Someone is counting on the Super Hero in YOU!  Download my flyers and ask storeowners to display them in their windows to gain visibility for the cause!

I enjoy reading, gardening, movies, music, kite flying (try it - it sets you free!), and bowling. 

Additional Training

SAP Training/Implementation // Improving Managerial Skills // Philip Crosby Quality Training //

Fundamentals of Traffic & Transportation // How to Deal with Difficult People // Improving Inventory Management // Improving HR Skills - Coaching, Counseling and Corrective Action

Summary

EXPERIENCED PURCHASING/ADMINISTRATIVE OFFICE PROFESSIONAL

An experienced Purchasing /Administrative Office Professional with a "can do" attitude whose passion is to provide impeccable customer service to both my internal and external customers while simultaneously outputting the best product possible - on time - every time!Process and improvement driven, I continually strive to find time and cost savings in everything. Some of my accomplishments:• Developed, launched, and managed a quality audit process for field applicators which saved an estimated $20,000 in unnecessary warranty claims.• Pioneered a document repository that eliminated redundant work and netted a yearly savings of $18,000.• Negotiated multiple reductions in vendor pricing resulting in a yearly savings exceeding $30,000.A consummate and discreet office professional with multi-functional experience in purchasing, vendor negotiaton, customer service, office management, inventory control, people management, human resources, and logistics. I am motivated, disciplined, and focused - always striving to exceed expectations. I bring a genuine customer-oriented perspective with me; to be proactive rather than reactive and to treat co-workers, customers, and vendors the way I would like to be treated - with courtesy and respect; it's my personal credo!I always go above and beyond the call of duty to get what is needed - when it is needed - then, and only then, do I feel I have done my job completely!

Specialties

Vendor Negotiations & Purchasing • Performance & Process Improvement • Executive Administrative Assistant • Customer Serv. Mgmt. • Inventory Mgmt. • Office Mgmt • Organization • Billing & Budget Mgmt • Training & Meeting Facilitator • Internet Savvy • Communications • Travel & Event Planning Computer proficient; AS400/SAP, GoldMine, SalesLogix, Outlook, Word, Excel, PowerPoint, CRM, light QuickBooks, Certified Webmaster and a quick study with new software.

Work History

Work History
Jan 2008 - Present

Part-Time Web Designer

B & B Enterprises

Conceive marketing themes and design websites with Front Page 2000 and HTML.

Jun 2012 - Present

Purchasing/Accounting Assistant

Hamilton Caster Mfg., Co.
Purchasing/Accounting Assistant Hamilton Caster

Privately Held; 51-200 employees; Mechanical or Industrial Engineering industry

June 2012– Present(1 year 6 months)Hamilton

• Purchase raw materials and various outside services (heat treating, foam filling, and special tread applications) for the manufacture of this 100 year old company’s wheels and casters. • Direct the company's weekly truck routing.• Back up the office manager in making bank deposits, payments, invoicing, applying cash, and other accounting activities in a Visual Manufacturing System. • In charge of credit and collections and have been successful in bringing in debts over 120 days old in excess of $200,000 in my first year. • I also am to "go to" person for unraveling/solving purchase order mysteries and insuring product gets deorder mysteries and insuring product gets delivered to Hamilton Caster on time.

Jun 2012 - Present

Purchasing/Accounting Assistant

Hamilton Caster Mfg., Co.
Purchasing/Accounting Assistant Hamilton Caster

Privately Held; 51-200 employees; Mechanical or Industrial Engineering industry

June 2012– Present(1 year 6 months)Hamilton

• Purchase raw materials and various outside services (heat treating, foam filling, and special tread applications) for the manufacture of this 100 year old company’s wheels and casters. • Direct the company's weekly truck routing.• Back up the office manager in making bank deposits, payments, invoicing, applying cash, and other accounting activities in a Visual Manufacturing System. • In charge of credit and collections and have been successful in bringing in debts over 120 days old in excess of $200,000 in my first year.  • I also am to "go to" person for unraveling/solving purchase order mysteries and insuring product gets delivered to Hamilton Caster on time.

Mar 2010 - Aug 2011

Office Administration/Purchasing

Sinkro Ink

Provided comprehensive administrative, office, purchasing and pricing support to the VP of Operations.

  • Managed all vendors, contracts, negotiations, and purchasing of chemicals, raw materials, office supplies and equipment.
  • Composed all company correspondence, provided all travel arrangements, event planning, hotel arrangements, delivered prompt, accurate, and proactive national customer service. 
  • Coordinated all trucking, logistics, and third party warehousing resulting in significant cost savings.
  • Provided all facets of administration, i.e., operation of the production, manufacturing, and pricing of Novaflow management system.
  • Processed customer orders and entered complicated production records into the Management System to ensure 100% accuracy of batch integrity system.
  • Audited and entered invoices into QuickBooks Pro, provided daily inventory reporting, assisted with special projects, budget tracking, and provided backup for shipping.
  • Resolved all invoice discrepancies to the benefit of the company.
  • Negotiated a reduction in logistics partners shipping rates by 11% realizing an estimated $10,000 yearly transportation cost savings.
Oct 2005 - Oct 2008

Office Manager/Executive Administrative Assistant

KiZAN Technologies

Provided comprehensive administrative support to the VP of Sales and 8 other sales associates.

  • Managed the office to ensure complete day-to-day functioning, including purchasing of all branch supplies, software and negotiating with all vendors to achieve best prices and service.
  • Directed branch human resource activities for 16 team members including scheduling interviews, call-backs, maintaining database, pre-employment testing, on-boarding and training new hires.
  • Managed all aspects of the rental and running of the company's training room including setting up and servicing clients/students during classes.
  • Recorded branch expenditures and input customer information, sales leads, and sales activity into Microsoft CRM.
  • Prepared, placed, and tracked all company and customer orders and quotes and provided travel arrangements for entire company negotiating special rates for long term stays 100% of the time. 
  • Provided expert level of customer service and support to both internal and external customers.
  • Coordinated marketing materials, displays, signage, customer, and company marketing and special event planning always staying within budget. 
  • Developed and implemented multiple procedures and processes improving sales team member productivity by 12%.
  • Reconciled expenses and expenditures to purchase orders, prepared and audited expense reports, approved and issued invoices in Microsoft Great Plains accounting software.
Apr 2000 - Aug 2005

Office Manager/Executive Administrative Assistant

Terry Solutions/HouseGuard Division

Provided comprehensive administrative support to the VP of Sales and 3 other sales associates.

  • Purchased and managed inventory at plant and shipping facility in Michigan.
  • Devised numerous process improvements to advance operational efficiencies.
  • Maintained MS Access database of consumer warranty files and supervised entire warranty mitigation process with homeowners.
  • Oversaw receivables, managed the credit process, collections, and dunning as required; never having a bad debt.
  • Designed field applicator operational and procedure manuals that had not existed previously and trained a total of 25 new customers on administrative and consumer warranty reporting processes.
  • Assisted in the development of marketing materials; coordinated customer, marketing, trade show, and company special event planning always staying within budget.
Oct 1989 - Jan 1999

Customer Service/Warehouse Operations Manager

Church & Dwight Co., Inc.

Hands on manager of Customer Service/Inventory Control, and 15 public warehouse locations to ensure highest levels of service and the most accurate inventory reporting; delegating work and responsibility as needed. 

  • Selected, trained, and managed a staff of 8 CSR's and 3 inventory associates in a fast-paced, homegrown call center; 5,000 customers/60,000 orders per year.
  • Achieved a 20% increase in customer satisfaction by conceiving a team concept in the Customer Service Department wherein a homegrown Customer Relationship Management system was designed and implemented (Source: 1994 Customer Survey)
  • Successfully handled a national 30M case inventory at 15 locations within a .012% variance.
  • Insured a $3.5million dollar yearly warehousing budget was never exceeded.

Education

Education