Objective*: To help organizations win over the long-term.
Bernard Rosauer is the President of Rosauer Consulting, LLC. He is a former insurance executive with 23 years cross functional operational experience at three 'Ward Top 50' carriers. He researched drivers of long-term profitable growth for 6 years and formed insurance consulting practice to help companies improve operational performance and the customer experience.
Present and past responsibilities include:
+ Owner: Rosauer Consulting, LLC Insurance Customer Experience Improvement Practice
+ Loyalty Executive Lead Satmetrix, The Net Promoter Company
+ Claims Director/Senior Leader: Ameriprise Financial: Provided strategic direction of national claim efforts.
+ Director Policyholder Retention: SECURA Mutual, independent agency writer.
+ Claims Manager at Allstate Insurance: A top 5 US insurance carrier, captive and independent agency agency writer.
Specialties: "Turning Customers into Promoters" for frontline employees
"Lean Thinking Workshops" for frontline, mid-level and sr. management
"Maximizing Employee Engagement" for leaders
Experienced in Property Casualty (Commercial and Personal), Life, Group Life/Health.
Special expertise in building company-wide customer experience, retention and organic-growth strategies using NetPromoter Score (NPS), employee engagement and Lean operational improvement strategies.
“Bernie was engaged for a year long project on Net Promoter, Employee Engagement and LEAN methods. He was able to educate our company effectively and help us get alignment and forward progress on these important change initiatives which continue to evolve due to the good foundation Bernie helped to lay.” Top qualities: Great Results, Personable, Expert
CEO West Coast Based Mutual Insurance Company
Special skill at presenting to audiences of all types and sizes. Multiple presentations at National Underwriter Conferences, Independent Agency Conferences, NAMIC Conferences, Enservio Innovation in Insurance and ClaimForce software user group. Published author: NAMIC's IN Magazine, National Underwriter, Claims Magazine
*Bernard is open to both short-term and long-term consulting requests. Permanent roles also taken into consideration.