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Work History

Apr 2012Present

Senior Customer Service Executive

Technicolor Home Entertainment
  • Serving Clients & Customers ensuring KPI’s and quality at all times

  • Assisting with and managing system and process developments

  • Producing high quality manual and system driven reports

  • Training and supporting a team of 10-12 staff members

Mar 2008Apr 2012

Customer Support Advisor

Ingram Micro UK Ltd
  • Providing support to the companies largest IT resellers in an account manager role ensuring a high level of service at all times Processing queries, returns, stock rotaMons via email and phone

  • Occasional assistance to the credit control department in order to reconcile accounts and aged debt to enable payment of invoices

  • Managing the companies lost shipment process liaising with carriers to ensure maximum claim compensation and swift handling of client complaints.

Oct 2007Mar 2008

HIP Co-ordinator

Simply HIP
Sep 2006Oct 2007

Property Valuer

Ryan Estate Agents
  • Valuing and listing new sales & lettings properties

  • Managing a list of clients and providing regular progress updates

  • Creating and maintaining the companies weekly newspaper and online sales listings.

Jul 2006Sep 2006

Customer Service Assistant

Coventry Building Society
Jan 2006Jul 2006

Sales Negotiator (Part Time)

Ryan Estate Agents
Sep 2003Apr 2006

Customer Assistant (Part Time)

Tesco Stores Ltd
Aug 2003Aug 2003

Waiter (Temporary)

ASK Restaurant
Sep 2002Apr 2003

Customer Assistant (Part Time)

Hillary's Blinds



NVQ Level 3 Customer Service

Work Based NVQ

Work based NVQ acknowledging Customer Service experience and ability.

Sep 2003Jul 2005

A Levels

Ashlawn School
  • AVCE ICT – B
  • AS Business Studies – D
  • A2 Biology – E


Ashlawn School
  • GCSE English Language – C
  • GCSE English Literature – D
  • GCSE Maths – C
  • GCSE Biology – B
  • GCSE Chemistry – C
  • GCSE Physics – C
  • GCSE German - C
  • GCSE Electronic Products - C
  • GNVQ ICT – Pass (eq: Grade C GCSE)
  • GCSE Geography - D
  • GCSE Religious Studies – C