Ben Smith

  • Rugby, Warwickshire

Curriculum Vitae

Work History

Work History
Apr 2012 - Present

Senior Customer Service Executive

Technicolor Home Entertainment
  • Serving Clients & Customers ensuring KPI’s and quality at all times

  • Assisting with and managing system and process developments

  • Producing high quality manual and system driven reports

  • Training and supporting a team of 10-12 staff members

Mar 2008 - Apr 2012

Customer Support Advisor

Ingram Micro UK Ltd
  • Providing support to the companies largest IT resellers in an account manager role ensuring a high level of service at all times Processing queries, returns, stock rotaMons via email and phone

  • Occasional assistance to the credit control department in order to reconcile accounts and aged debt to enable payment of invoices

  • Managing the companies lost shipment process liaising with carriers to ensure maximum claim compensation and swift handling of client complaints.

Oct 2007 - Mar 2008

HIP Co-ordinator

Simply HIP
Sep 2006 - Oct 2007

Property Valuer

Ryan Estate Agents
  • Valuing and listing new sales & lettings properties

  • Managing a list of clients and providing regular progress updates

  • Creating and maintaining the companies weekly newspaper and online sales listings.

Jul 2006 - Sep 2006

Customer Service Assistant

Coventry Building Society
Jan 2006 - Jul 2006

Sales Negotiator (Part Time)

Ryan Estate Agents
Sep 2003 - Apr 2006

Customer Assistant (Part Time)

Tesco Stores Ltd
Aug 2003 - Aug 2003

Waiter (Temporary)

ASK Restaurant
Sep 2002 - Apr 2003

Customer Assistant (Part Time)

Hillary's Blinds

Education

Education
2010 - 2010

NVQ Level 3 Customer Service

Work Based NVQ

Work based NVQ acknowledging Customer Service experience and ability.

Sep 2003 - Jul 2005

A Levels

Ashlawn School
  • AVCE ICT – B
  • AS Business Studies – D
  • A2 Biology – E

GCSE's

Ashlawn School
  • GCSE English Language – C
  • GCSE English Literature – D
  • GCSE Maths – C
  • GCSE Biology – B
  • GCSE Chemistry – C
  • GCSE Physics – C
  • GCSE German - C
  • GCSE Electronic Products - C
  • GNVQ ICT – Pass (eq: Grade C GCSE)
  • GCSE Geography - D
  • GCSE Religious Studies – C

Skills

Skills