Benjie IMAN Miñoza

Work History

Work History
Dec 2015 - Present

Customer Experience Executive

Teletech - T-Mobile (M-Sky)

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Operate software system for billing, posting and claims research.

• Resolve discrepancies in accounting records.

• Maintain open, positive, cordial, team-oriented lines of communication with Manager and other team members.

May 2014 - Dec 2015

Subject Matter Expert

Convergys - Telstra

• Appropriately respond to consumers in legally required time frames to ensure legal and privacy compliance.

• Lead or be an active participant of a work-group with the need for specialized knowledge.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best resolution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 • Maintain open, positive, cordial, team-oriented lines of communication with Manager and other team members.

2011 - 2014

Senior Resolution Administrator

EXPERT GLOBAL SOLUTIONS

• Research on account history, status and credit report.

• Decide on the appropriate response for complaints, inquiries and request.

• Respond to consumers regarding time sensitive and high priority accounts and attempt to resolve account statuses.

• Review correspondence and accurately enter information into the database.

• Review and revise response letters generated by the Resolution Administrator Team.

2010 - 2011

Customer Service Representative - AMAZON

EXPERT GLOBAL SOLUTIONS

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintain financial accounts by processing customer adjustments.

2007 - 2010

Customer Service Representative - Microsoft (XBOX)

EXPERT GLOBAL SOLUTIONS

• Operate software system for billing, posting and claims research.

• Resolve discrepancies in accounting records.

• Maintain open, positive, cordial, team-oriented lines of communication with Manager and other team members.

Education

Education

2004 - 2006

Bachelor of Science in Nursing

Asian College of Science and Technology